Service Technician, Advanced

Overall Responsibility

Service Technicians are responsible for testing and troubleshooting of Videon products to component level, including unit level testing and troubleshooting, and completing necessary documentation to support results.

Key Areas Of Responsibility

• Set up standard test apparatus or device test equipment and circuitry to troubleshoot and repair returned products.
  
  
  
  • Follow existing test procedures and document results on workshop report keeping everything well organized 
  
  
  • Analyze and interpret test data; troubleshoot any defects found during test to component level using multimeter, oscilloscope, frequency counter, etc.
  
  
  • Interpret schematics and assembly drawings to identify area of defect 
  
  
  • Interface with engineering for rework, ECNs, or general assistance in discovering root cause of returned failure 
  
  
  • Interface with assembly personnel to assist in rework and inspection of failed boards 
  
  
  
  


• Assemble test fixtures, cables or complete unit level assembly and box builds according to engineering instructions, schematics, assembly drawings, technical manuals, and knowledge of electronic systems and components.
  
  
  
  • Write assembly procedures and checklists 
  
  
  • Recommend changes in circuitry or installation specifications to simplify assembly and maintenance 
  
  
  
  


• Follow items through service process to ensure units are repaired, tested through Quality and shipped in a timely manner.


• Be cognizant of backlog and status of overall returned quantities to assist Service Manager in ensuring high level of customer service. 


• Assist in Corrective action/Preventative Action (CAPA) as first line determining root cause and delegating CAPA to appropriate individuals for action.


• May check functioning of newly installed equipment in aircraft, ships and structures to evaluate system performance under actual operating conditions. 

Consults with:

• Quality Agent


• Production Specialists


• Engineers and Engineering Technicians


• Service Manager

Qualifications

• Knowledge 
  
  
  
  • Operation of test equipment, such as oscilloscopes and multimeters 
  
  
  • Familiarity with cable assemblies 
  
  
  • Ability to read schematics and assembly drawings 
  
  
  
  


• Skills 
  
  
  
  • Soldering, de-soldering and inspection
  
  
  • Use of crimpers to assemble cables 
  
  
  • Ability to learn navigational skills in design tools such as Protel for board troubleshooting 
  
  
  • Knowledge and use of internal product database software 
  
  
  • Knowledge and use of Jira issue tracking software 
  
  
  • General computer skills (MS Word, Excel, Outlook)
  
  
  • Highly organized, detail oriented and able to multi-task 
  
  
  • Effective verbal and written communication skills 
  
  
  • Ability to effectively work independently and with a group
  
  
  • Must be able to lift up to 50 pounds 
  
  
  
  


• Education/Experience 
  
  
  
  • Associate degree and 3+ years experience