Service Technician (Flat Rate)

PURPOSE OF JOB:

This non-supervisory position is responsible for performing timely and effective technical repairs on assigned vehicles, documenting those repairs in computerized systems and other documentation, and for ensuring a superior customer experience. Responsible for ensuring achievement of a variety of customer service metrics associated with repair orders with the goal of fixing it right the first time.

JOB DUTIES:

Mechanical Repairs & Communication

• Receive, review, and respond to service repair orders (RO’s) per company standards.
• Discuss any special conditions or problems.
• Perform the work outlined on the repair order with speed, thoroughness, and safety to assure the vehicle is correctly and fully serviced the first time.
• Generally, inspect the vehicle for additional service repair work that may be needed, look up time from flat rate manuals, obtain parts pricing as needed, and advise the Assistant Service Managers (ASM’s) so that customers can be notified.
• Properly, thoroughly, and accurately document the repairs made to correct the issues on the repair order.
• Perform any additional repairs that are authorized.
• Communicate with management, Assistant Service Managers, and other relevant staff on any additional time or assistance needed to complete repairs as soon as possible.
• Test and adjust repaired systems to meet manufacturers’ performance specifications.
• Follow checklists to ensure all important parts are examined, including belts, hoses, steering systems, spark plugs, brake and fuel systems, wheel bearings, and other potentially troublesome areas.
• Confer with customers to obtain descriptions of vehicle problems and to discuss the work to be performed, as well as future repair requirements.
• Maintain cleanliness and safety of work area.
• Repair or replace parts associated with the repair order, as appropriate.
• Install and/or repair accessories, such as radios, heaters, mirrors, and windshield wipers.
• Return and tag all warranty-failed parts to the Parts department, and all parts with core charges.

General

• Wear approved uniforms in good condition for a professional appearance, as well as adhere to the personal appearance policy (“dress code”) associated with the position.
• Ensure prompt and regular attendance.
• Perform other appropriate duties as may be assigned by Management.
• Travel as business needs may require.

Quality & Continuous Improvement

• Personally commit to quality in all aspects of work.
• Provide “World Class Customer Service” for internal and external customers.
• Participate in and promote the established Quality Improvement Process (QIP) for continuous improvement.
• Participate in teams to research, measure, and correct problems and to strive for process improvement.
• Communicate and exemplify the Company’s Mission Statement, Vision Statement, Values, and Philosophy.
• Attend at least ten (10) credit hours of training each calendar year to continue development of work-related skills.

Benefits

• Signing Bonus
• Paid Training
• Medical, Dental, & Vision Insurance
• 401(k) Retirement Savings Program with Company Match
• Life Insurance
• Paid Vacation & Holidays
• Regular employee appreciation lunches
• Opportunity to advance
• Employee discounts on products & services
• General Motors factory training

Education:

• High school diploma/equivalent is minimally required.
• Automotive Technical School experience is preferred.

Experience:

• 5+ years of mechanical experience is preferred.
• Automotive dealership experience is preferred.
• Automotive Service Excellence (ASE) certification is preferred.

Other Knowledge, Skills, Abilities & Competencies:

• Repairing — Repairing machines or systems using the needed tools
• Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
• Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
• Hearing Sensitivity — The ability to detect or tell the differences between sounds that vary in pitch and loudness.
• Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing. Must be able to lift 90lbs.
• Must be able to stand or walk on hard surfaces/concrete for several hours at a time.
• Must possess and continuously maintain a valid driver’s license with an acceptable driving record.

This does not necessarily list all responsibilities, duties, requirements or efforts associated with the job. While this list is intended to be an accurate reflection of the job, the company reserves the right to review and modify as circumstances or business needs require.