Service Technician I

General Description:

This role supports higher-level technicians in maintenance, repair work, and installation tasks for various diesel engines and related equipment in both field and shop environments. This role focuses on learning and applying basic skills while contributing to team efforts under close supervision.

Reports To:

Service Manager

Supervisory Responsibilities:

• None

Responsibilities:

1. Support service activities under supervision, including cleaning, basic inspections, and simple repairs or replacements under the guidance of more experienced technicians.


2. Learn to handle and maintain tools and equipment safely and responsibly. Assist in the organization and preparation of tools for service jobs.


3. Participate in safety briefings and adhere to all company and customer safety protocols. Learn to recognize and report potential safety hazards.


4. Develop effective communication skills to interact with team members. Learn to follow instructions clearly and contribute to team efforts.


5. Assist in filling out basic documentation like time sheets and job reports under the guidance of senior technicians. Learn the importance of accurate and timely documentation.


6. Actively engage in training and development opportunities to gain technical skills and knowledge in diesel engine systems.


7. Perform other duties as assigned by management.

Knowledge, Education, and Experience:

• High school diploma or equivalent.


• Basic mechanical aptitude and interest in mechanical systems.


• Previous experience in a technical or mechanical field is a plus but not required.

Required Knowledge, Skills & Abilities

• Strong mechanical aptitude


• Willingness to learn and follow instructions


• Basic problem-solving skills


• Ability to work in a team environment


• Physical ability to handle manual tasks and work in potentially challenging physical environments


• English communication skills (verbal and written)


• Information technology and computer skills


• Ability to travel to customer or other third-party locations for service attendance within North America, the Caribbean, Central America, and South America.


• Ability to travel for service jobs up to 80% of the year.

Conditions of Employment; General –

• Goltens is a Drug-Free Workplace. Successful completion of a pre-employment drug screen (including marijuana) is required. A tentative offer of employment may be rescinded if you fail to report to the drug test appointment or produce positive test results. You will be subject to random testing.


• As a condition of employment, all selected candidates must successfully complete a pre-employment background check and verify their eligibility to work in the United States through the E-Verify system. Goltens participates in E-Verify to fulfill legal compliance requirements connected to our partnerships with federal contractors. 


• Must hold a valid passport OR can obtain a passport within 6 months of hire.


• Must hold and maintain a valid driver’s license. You will be required to submit to a pre-hire motor vehicle record review (MVR); a satisfactory or better MVR is required for employment. Thereafter, you will be required to maintain a clear, or better driving record as verified by annual motor vehicle record (MVR) reviews.


• You will be required to submit and pass a criminal background check. Failure to submit, obtain and maintain the required clearance may result in the withdrawal of a job offer or removal.


• The role includes extensive verbal and face-to-face contact with others, requiring effective English communication skills.


• You will be required to successfully complete a pre-appointment physical examination.

Conditions of Employment; Physical Requirements –

All production and service delivery personnel, including diesel engine technicians, governor technicians, I&E technicians, machinists, and welder/mechanics are required to meet and maintain the following physical requirements:

• Good vision (close, distance, depth) and color perception (red, green, amber) to accurately work on complex diesel engine systems and identify wiring and safety signals. Use of corrective lenses or contacts are permitted to meet requirement.


• Effective hearing/listening and clear speech are essential for communicating with team members and ensuring safety in noisy environments. Use of medical devices, e.g., hearing aids, are permitted to meet requirements.


• High manual dexterity and fine motor skills are necessary for safe and precise operations, adjustments, and maintenance tasks.


• Personnel must be capable of mounting and dismounting vehicles such as forklifts and trucks as necessary. The ability to push, pull, stoop, kneel, crouch, or crawl in confined spaces is required for accessing and repairing machinery components.


• All product and service delivery roles demand physical strength to lift and carry items up to 50 pounds multiple times per shift.


• Requires the ability to drive locally or over long distances, and/or travel by plane, helicopter, or watercraft as needed to perform job duties. Additionally, positions require the capacity to bend, squat, sit, and stand for prolonged periods, and maintain balance when climbing on machinery parts or structures.

Golten Service Co, Inc. and Goltens Houston, Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.