Service Technician III

As a Service Technician Level III, you will apply a working knowledge of computer science & electronics accompanied with technical concepts, practices and procedures to a wide variety of assignments. The incumbent generally is a member of the customer support team and works on light to moderately complex work orders with normal to critical deadlines, and typically operates independently to troubleshoot hardware, software, equipment problems with general oversight on more complex assignments.  

Responsibilities

• Maintain Ticket Vending Machines & Ticket Operator Machines on a Monthly & Quarterly basis or as needed to include cleanliness of interior/exterior Ticket Vending Machines (TVMs), Ticket Operator Machines (TOMs) and to detect and resolve component wear and tear.
• Provide quick response to Work Orders sent via Work Order Management System. 
• Troubleshoot & Resolve Machine Hardware electrical, electronic, communication, & functionality related issues for resolution and maximum uptime on new & existing systems..
• Interface with Various IT departments to resolve software issues detected internal or external to TVMs/TOMs.
• Keep inventory of replacement parts, tools & cleaning supplies within a company assigned Vehicle or Local storage location.
• Communicate regularly with Customer Care Department to resolve Work Order Issues and/or report new issues via company assigned mobile phone.
• Assist in training new hires.     
• Communicate regularly with Customer Care Department to resolve Work Order Issues and/or report new issues via company assigned mobile phone.
• Uses standard hand tools and technical manuals. 
• Work requirements may centralized or may float to various locations.

Requirements

• Able to troubleshoot, test, repair and service technical equipment.
• Able to demonstrate strong customer/client service skills.
• Able to work flexible shifts and to adapt to changing work schedules
• Able to thrive in a team environment.
• Reliable transportation and a valid driver’s license.
• Military, technical training or equivalent minimum electronics experience preferred.

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:

• Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.

Working For You

Perks and rewards designed for you:

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
• Retirement Savings: We will support you as you save for your future.
• Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training: Earn while you learn, and continue to grow with access to award-winning learning platforms throughout your Conduent career.
• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.

• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

   

  Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $38,640 - $48,300.