Service Warranty Clerk / BDC Representative

Now Hiring: Service Warranty Clerk / BDC Representative
Diehl Subaru of Massillon – Massillon, OH

Diehl Subaru of Massillon is looking for a motivated, detail-oriented Service Warranty Clerk / BDC Representative to join our growing team. This dual-role position is ideal for someone who enjoys organization, customer interaction, and working in a fast-paced dealership environment. Work week will be Tuesday - Saturday. Pay will include bonuses.

Responsibilities include:

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  Processing and submitting service warranty claims accurately and on time

  
  


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  Following up on warranty payments and resolving discrepancies

  
  


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  Assisting the Service and Parts departments with documentation and reporting

  
  


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  Handling inbound and outbound customer calls for service scheduling

  
  


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  Confirming appointments and providing excellent customer communication

  
  


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  Supporting BDC and service operations as needed

  
  

Qualifications:

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  Prior automotive dealership experience preferred (service or warranty experience a plus)

  
  


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  Strong attention to detail and organizational skills

  
  


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  Comfortable on the phone with a professional, friendly demeanor

  
  


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  Ability to multitask and work well in a team environment

  
  


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  Basic computer skills; dealership software experience is a plus

  
  

What we offer:

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  Competitive pay based on experience

  
  


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  Health, dental, and vision benefits

  
  


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  401(k) with employer match

  
  


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  Paid time off

  
  


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  A supportive team environment and opportunities for growth

  
  


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  The stability and reputation of the Diehl Automotive family

  
  

If you’re looking for a long-term career with a respected dealership that values its employees, we’d love to hear from you.

Apply today and become part of the Diehl Difference.