Service Writer

Performance Toyota Fairfield is looking for an experienced Service Writer with at least three years of experience in the field. Our ideal candidate will excel in providing personalized and exceptional assistance for various light maintenance and repair service recommendations.

• $55,000.00 to $75,000.00 Annually (Experience Based)
• 40 Hour Work Week M-F (Alternating Saturdays with Extra Day Off)
• Hours of Work 7:00 AM – 5:00 PM 
• Bilingual Is a Plus

Performance Lexus Northern Kentucky is proud to showcase our outstanding Customer Service, having earned the Elite of Lexus Award over 20 times! As a Nine-Time Crown Jewel Winner, we are committed to providing unforgettable experiences for Every customer, Every vehicle, Every day. 

What We Offer:

• Comprehensive Benefits Package: Medical, Dental, Vision, Life, Short- and Long-Term Disability, Paid Time off, and Retirement Plans with Generous Company Match!
• Competitive compensation based on experience
• Bonus Giveaway Outings Every 3 Months!
• Generous employee discounts on vehicles, parts, and services
• Toolbox provided
• The Service Shop is Climate-Controlled
• Well-lit and clutter free workplace
• Work uniforms are provided
• BRAND NEW STATE OF THE ART FACILITY!
• Ask about our Technician Tuition Assistance Program! 

Responsibilities: 

• Maintain your Customer Satisfaction Scores at or above the district goal
• Receiving in customers and their automobiles in the most effective and timely manner
• Constant communication with your service technicians
• Calling customers with diagnostic results and recommendations from your technicians
• Selling the recommendations from your technicians
• Communicate authorized recommendations to your technicians with a “promise time” for completion of work
• Prompt call to customers when vehicle is washed and ready
• Notify your customer if there are any delays to the “promise time” and why; before the “promised time” for pick up
• Close all repair orders and review with customers as they pick up their automobiles

Qualifications:

• 2+ years of Service (Writer) experience preferred
• High school diploma/GED preferred
• Competent level of computer literacy
• Substantial time management technique
• General understanding of automotive maintenance
• Maintain an energetic, positive, and respectful attitude with everyone
• Valid driver’s license with a driving record that allows you to drive customers and company vehicles.
• Performance Lexus Northern Kentuky is a drug-free workplace

Thanks you for considering a career at Performance Lexus Northern Kentucky! We're looking for friendly, enthusiastic team players who are passionate about delivering Excellent Service Department Experiences. Consider this an invitation. Let's succeed together!