Service Writer

SUMMARY/OBJECTIVE

A Service Writer provides support to the Service Management team with the main objective being to assist customers with their service needs, create service tickets, assist in scheduling shop and field repairs, and complete daily shop operations. A successful Service Writer will satisfy all customer’s needs and perform the following duties in a way that directly reflects H&R Agri-Power’s mission to provide quality products/services at a fair price to afford a reasonable return on assets.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Interact with customers regarding all their service needs. Actively listen to their needs and questions, identify the issue, and recommend the appropriate solution.
• Keep customers informed of additional repairs and/or maintenance and cost.
• Create work orders with detailed information to ensure that the correct repairs and/or maintenance are performed on the appropriate equipment.
• Review and distribute repair orders to the Service Manager to be assigned to technicians.
• Assist in revolving work performance or billing inquiries as requested.
• Keep Service and Assistant Service Managers informed on all special parts orders, shortages, and malfunctions.
• Acquire and maintain knowledge of all products and services that are offered through your local dealership.
• Maintain knowledge and follow all safety procedures put into practice by the company, the vendor, or government.
• Performs daily shop operations as assigned by Service Managers.
• Carry out other duties as assigned by Service, Parts or Store Management.
• Maintain a positive, professional, and safe work environment by interacting with customers, peers, management, and support resources in a way that promotes teamwork and a commitment to excellence.

EDUCATION/EXPERIENCE

• High School diploma or equivalent.
• 3+ years of experience in Automotive or Heavy-equipment dealers.
• Must have experience in a Service garage.
• Experience working in a fast-paced work environment.
• Comprehensive experience with Outlook, Microsoft Word & Excel, internet navigation and computer software and data bases.
• Familiar with small and large Agriculture equipment preferred.  

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Strong and effortless personable skills.
• Willingness to learn and grow within this position.
• Open and flexible to performing various job tasks.
• First-rate time management and self-motivation.
• Able, willing, and promote working in a team setting.
• Applies logic and critical thinking to solve problems.
• Clearly communicates in writer or verbal forms with co-workers and customers.
• Mechanical knowledge.
• Moderate computer skills.
• Must be 21 years of age or older.
• Possesses a valid driver’s license with a clean driving record.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee or with reasonable accommodation to successfully perform the essential functions of this job.

• Ability to move around the dealership building and grounds without assistance.
• Ability to repeatedly bend, crouch, kneel, stand, reach, grasp, crawl, walk, push, pull, or climb.
• Ability to climb in, out of, and under equipment.
• Ability to operate all vehicles and equipment safely to prevent injury to self or others. 
• Lift 10 pounds regularly, lift up-to 25 pounds frequently and occasionally lift 65 pounds.
• Possess a visual acuity that will allow you to see small cracks, holes, and parts.
• Ability to work in a non-climate-controlled environment or outside in inclement weather.