Service Writer

We are an automotive service and repair shop specializing in general automotive repair. We are a small, but very busy shop and we focus heavily on providing top quality repair and great customer service.

Our company is looking for an experienced, career-minded, responsible and honest service writer to join our team, Our Service Writer will have the responsibility of taking the client(s) through the entire repair process, starting with greeting the client(s), to keeping them informed on the status of their vehicle, and ensuring their satisfaction before they leave our facility. You must also be able to create repair orders as per services requested by our clients and be able to thoroughly explain estimates/charges. Customer skills, personal appearance, and mechanical knowledge are a must.

Responsibilities will include:

• Scheduling service appointments
• Writing repair orders and obtaining customer email addresses for better communication
• Referring to our shop management maintenance guide to advise customers of upcoming services needed
• Working with the manager to distribute the work to the proper technician
• Reviewing and advising customer of the issues found during our Autovitals digital inspection 
• Properly and accurately write estimates  
• Getting customer approval to do additional work and thoroughly explain the work being performed 
• Keep all incoming parts invoices organized for each vehicle being repaired
• Properly and thoroughly review invoices prior to vehicle delivery and advise customers of completion.

• Capable of managing multiple tasks and adapting to change easily.
  
• Ability to keep a positive attitude.
• Must have the ability to converse well with guests, excellent phone etiquette, and writing skills.
• Strong work ethic, high level of responsibility with strong attention to detail.
• Must work well with others and be a team player.
• Must have a valid drivers license.
• Must have strong computer skills and able to navigate an Ipad.
• Fast learner willing to improve and follow our process.
• Must have minimum 2 years experience with references upon request.
  
  

Our shop is part of the NAPA AutoCare Center network, we are committed to the highest quality of customer service. We hope to find a service writer that shares the same vision of our company.

This service writer position offers the opportunity to showcase your automotive experience, sales talent, customer service skills, and to advance your career in the automotive field.

Do you have what is needed to be a part of the GNB team?