Service Writer

Looking for a Change? Now’s the Time.
Caskinette Ford Is Seeking a Service Writer/Consultant to Join Our Team in Carthage, NY. This Is Your Chance to Build a Solid Career in a Professional yet Fun Environment Where Hard Work Is Rewarded and Growth Is Encouraged. 

Service Advisor Responsibilities:

• Greet Customers Promptly and Courteously


• Listen Carefully to Concerns and Document Repair Needs


• Provide Accurate Cost and Time Estimates Before Work Begins


• Schedule Service Appointments and Maintain Repair Orders


• Set up Loaner Vehicles and Confirm Insurance When Required


• Advise Customers on Proper Vehicle Maintenance per Manufacturer Guidelines


• Communicate Additional Service Needs, Costs, and Timing Clearly


• Keep Customers Updated on Repair Progress and Changes


• Review Completed Work with Customers and Answer Questions


• Explain Warranty Coverage and Policies As Needed


• Support the Service Manager and Overall Team As Required

Service Advisor Requirements:

• Valid Driver’s License (Ability to Drive Manual Transmission Preferred)


• Strong Customer Service and Communication Skills


• Previous Experience at a Ford Dealership Is a plus


• Ability to Identify the Problem Quickly


• Knowledge of Automobiles


• Proven Record of Achieving Exceptional Customer Satisfaction


• Past Experience As a Service Advisor, Assistant Lane Manager or Service Consultant Is a plus


• Very Energetic Personality 


• A Desire for a Long-term Career with a Growing Organization


• Personal and Professional Integrity


• Computer Skills and Willingness to Learn New Programs


• Ability to Learn New Technology and Repair and Service Procedures and Specifications


• Ability to Lift 50 Pounds and Work on Your Feet for Extended Periods of Time


• Ability to Work in a Fast-paced Environment


• Positive, Friendly Attitude 


• High School Diploma or Equivalent

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

What We Offer:

• We offer an aggressive commission based pay. 


• We are closed on Sundays and a 5-day work week.


• We put extra emphasis on Customer Satisfaction as well as Employee Satisfaction.


• We maintain a large New and Pre-Owned Inventory.


• We offer professional training with base pay


• We offer Health, dental, vision and life insurance


• We offer SAMS's App, which is unlimited no cost virtual visits for a range of conditions, from common ailments to chronic care management 


• PTO, Vacation and paid holidays off


• A supportive, team-oriented environment


• Paid Holidays & Pto


• 401(K) Retirement Plan


• Vehicle Purchase Discounts


• Opportunities for Advancement

Join the team at Caskinette Ford, one of the largest volume dealerships in the North Country. Our fast-paced, busy environment keeps you engages, as we handle a high volume of customer needs daily in sales, service, parts and our body shop. We pride ourselves on utilizing state-of-the-art technology and processes across all departments, ensuring a cutting edge experience for both our employees and customers. Our mission is to earn the trust and loyalty of our customers by exceeding their expectations. We will work together as one team with humility, integrity, and perseverance. We invite you to apply and be part of our success story.

We Are an Equal Opportunity Employer That Is Committed to Diversity and Inclusion in the Workplace. We Prohibit Discrimination and Harassment of Any Kind Based on Race, Color, Sex, Religion, Sexual Orientation, National Origin, Disability, Genetic Information, Pregnancy, or Any Other Protected Characteristic As Outlined by Federal, State, or Local Laws.