Service Writer

Company : S

Job Description - Service Writer

Service Writer

We are seeking a highly organized and detail-oriented Service Writer to join our team. The Service Writer will be responsible for communicating with customers, scheduling service appointments, and creating work orders for our technicians.

Responsibilities:

Communicate with customers to understand their service needs

Schedule service appointments and ensure timely completion of work

Create work orders for technicians and ensure accuracy of information

Communicate with technicians to ensure that they have all necessary information to complete the job

Work closely with the service team to ensure that all work is completed on time and to the highest quality standards

Provide estimates for service work and communicate with customers regarding pricing and timeframes

Communicate with customers throughout the service process, keeping them informed of any changes or updates

Provide exceptional customer service, ensuring that all customers are satisfied with their experience

Handle customer complaints and issues in a professional and timely manner

Follow up with customers to ensure that they are satisfied with the service they received

Maintain accurate records of service work and customer interactions

Collaborate with technicians and other team members to ensure efficient service operations

Stay up-to-date on industry trends and new technologies

Qualifications:

Prior experience in a service writer or customer service role preferred

Excellent communication and interpersonal skills

Strong organizational and time management skills

Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Proficient in Microsoft Office and other computer applications

Valid driver's license

Benefits:

Company pays 100% of employee only health insurance

 7 paid holidays

401K retirement plan with a company match up to 3%

Company paid $15,000 life insurance policy

Yearend bonus

Weekly direct deposit pay

No waiting period for paid time off

Vision

Dental

Voluntary life insurance

Short term disability

Incentive program

Some Saturdays will be required, occasional overtime should be expected. Must be able to pass pre-employment drug screen, MVR and background check. Come join the S&H Team today! Apply online.

Original job Service Writer posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Service Writer

Job Description - Service Writer

About the Company

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