Service Writer | Dispatcher STM 502 NM

Key Responsibilities:

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  Greet customers and assess their service needs.

  
  


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  Create and maintain accurate repair orders in the system.

  
  


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  Communicate clearly with customers about recommended services, timelines, and costs.

  
  


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  Coordinate work between customers and technicians to ensure timely service completion.

  
  


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  Review and verify completed work orders for accuracy before closing.

  
  


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  Maintain detailed records of customer interactions, services performed, and follow-ups.

  
  


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  Assist in scheduling service appointments and managing the daily workflow.

  
  


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  Provide cost estimates and obtain customer approvals for work to be performed.

  
  


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  Monitor service progress and update customers on status.

  
  


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  Maintain knowledge of products, services, and company policies.

  
  


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  Ensure a professional, clean, and organized service counter/work area.

  
  

Skills / Education / Requirements:

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  High school diploma or equivalent required; some college preferred.

  
  


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  Prior experience in a service writer, service advisor, or customer service role preferred.

  
  


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  Automotive, commercial tire, or fleet service knowledge a plus.

  
  


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  Strong organizational skills and attention to detail.

  
  


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  Excellent communication and interpersonal skills.

  
  


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  Ability to work in a fast-paced environment and manage multiple tasks.

  
  


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  Proficiency in basic computer applications and service management systems.

  
  


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  Must pass a pre-employment drug screen.

  
  

Benefits:

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  401(k) with Company Match

  
  


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  Health Insurance

  
  


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  Dental, Vision, and Life Insurance

  
  


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  Paid On-the-Job Training

  
  


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  Career Growth Opportunities

  
  

Why Join Southern Tire Mart?

Join the #1 Commercial Tire Dealer in the U.S. and be part of a company that values hard work, customer service excellence, and career advancement. At Southern Tire Mart, you’ll have the opportunity to grow with a leader in the commercial tire and fleet service industry.