Service Writer I

ESSENTIAL FUNCTIONS

·         Serve as initial contact person, receive and screen calls and visitors. 

·         Coordinate the flow of communication through the assigned office in an efficient and effective manner with staff, the general public, businesses, and others, take messages as appropriate.

·         Enter all timecards for technicians.

·         Reconciles all payroll entries before payroll is run biweekly.

ADDITIONAL FUNCTIONS

·         Perform miscellaneous typing for the service department.

·         Assist with filing from other areas of the shop office. 

·         Create work order jackets for all cost centers. 

·         Scan completed work orders.

·         Make hotel/flight reservations as needed. 

·         Perform a variety of general clerical duties including maintaining and filing records, verifying accuracy of information, and recording information. 

QUALIFICATIONS/KNOWLEDGE/SKILL/ABILITY

·         High school graduate or equivalent.

·         Proficient data entry capabilities.

• Ability to speak, read, write, and understand English

·         Ability to work in a team environment.

• Proficient in use of a desktop computer, including Microsoft Office products

·         Must be able to operate a PC, dealer AS400 computer system, all related software, e-mail, calculator, telephone, fax machine, copy machine, and printer.

·         Ability to work with customers in a professional manner and develop/maintain relationships

PHYSICAL/ENVIRONMENTAL REQUIREMENTS

·         Office environment; moderate noise level

·         Material and equipment directly used:  Computer terminals, personal computer, calculator, telephone, fax machine, copy machine, and printers.

·         Ability to walk up and down stairs.

·         Frequent sitting/standing for long periods using a computer

·         Frequent use of hands for simple grasping, pushing, pulling, and writing and typing

·         Overtime and varying schedules may be required

·         Professional dress code is required.