ServiceNow Administrator

ServiceNow Administrator

Position Overview

G2IT is seeking a ServiceNow Administrator to support the administration, configuration, and maintenance of the ServiceNow platform. The ideal candidate will ensure the platform operates efficiently, provide day-to-day administrative support, and work closely with technical teams and customers to enhance IT Service Management (ITSM) capabilities. This is an excellent opportunity for a junior to mid-level ServiceNow professional looking to grow their career in a collaborative environment.

Required Qualifications

• Active Secret Security Clearance


• Current ServiceNow Certified System Administrator (CSA) certification


• Current CompTIA Security+ certification


• 2–5 years of ServiceNow administration experience


• 4–7 years of overall IT experience

Responsibilities

• Administer and maintain the ServiceNow platform and ITSM modules.


• Configure users, roles, workflows, forms, business rules, and notifications.


• Support Incident, Change, Problem, Service Catalog, Knowledge, and CMDB.


• Troubleshoot platform issues and provide day-to-day administrative support.


• Assist with platform upgrades, patches, and system enhancements.


• Maintain system documentation and follow ITSM best practices.


• Collaborate with customers and technical teams to support business requirements and improve platform functionality.

Preferred Qualifications

• Experience supporting enterprise ServiceNow environments.


• Knowledge of ITIL and IT Service Management best practices.


• ServiceNow Certified Implementation Specialist (CIS-ITSM) certification is a plus.

Annual Salary $100,000k-125,000k, depending on experience