ServiceNow Administrator - CMDB

RaceTrac Company Overview

Job Description:

This position requires a strong ServiceNow ITOM/CMDB administration background to support the design, configuration, documentation, testing, and continuous improvement of existing and new ITOM and CMDB capabilities, including Discovery, discovery patterns, and sensors. The role will help maintain CMDB data quality, support operational processes, and partner with stakeholders to improve configuration item (CI) accuracy, relationships, and overall platform effectiveness. This position participates in solution design, performance monitoring, troubleshooting, and day-to-day platform support in an enterprise environment.

Responsibilities:

• Perform daily administration and support of ServiceNow ITOM and CMDB services in an enterprise product environment.
• Maintain CMDB data integrity, including CI classes, attributes, relationships, and reconciliation support.
• Administer and support the ServiceNow Discovery application, including schedules, credentials, patterns, sensors, and issue resolution.
• Assist with execution of the CMDB roadmap and support CI relationship accuracy across supported services and infrastructure.
• Follow established CMDB governance, policies, standards, and procedures.
• Monitor Discovery and CMDB health, identify gaps, troubleshoot issues, and implement improvements.
• Partner with internal consumers and stakeholders whose processes interact with the CMDB to improve data quality and platform value.
• Support documentation, testing, and validation of CMDB and Discovery enhancements.
• Participate in incident, request, problem, and change management activities related to CMDB and ITOM services.
• Participate in weekly Change Management meetings and complete assigned follow-up actions.
• Provide operational support for audits, compliance reviews, and reporting related to CMDB data and processes.
• Recommend process and technical improvements to strengthen CMDB accuracy, usability, and adoption.

Qualifications:

• Bachelor’s degree from an accredited college or university in Computer Science, Engineering, Information Systems, or related field preferred; equivalent work experience considered.
• 3–5 years of experience in Information Technology or equivalent combination of education and work experience.
• 2+ years of hands-on experience as a ServiceNow ITOM or CMDB Administrator.
• Experience resolving ITSM tickets, incident support, request fulfillment, and change management activities.
• Knowledge of ServiceNow fundamentals, including CMDB and Discovery.
• Knowledge of ServiceNow Service Mapping preferred.
• Knowledge of Azure Cloud Discovery preferred.
• Experience supporting data quality, reconciliation, and CI lifecycle processes within the CMDB.
• Understanding of Agile methodology and software development lifecycle practices.
• Strong analytical, troubleshooting, documentation, and communication skills.

All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.