ServiceNow Architect

Capgemini Government Solutions (CGS) LLC is seeking a highly motivated and experienced ServiceNow Platform Architect to join our team and collaborate with our government clients. The successful applicant will lead the design, development, and implementation of the ServiceNow solution, ensuring seamless integration with our collaborators.

Applicants will have the opportunity to utilize and grow their skills, work with a motivated and creative team, engage with different partners, and improve CGS' ability to assist our clients.

Job Responsibilities

As a ServiceNow Platform Architect, you will:

• Map business requirements and determine integration needs.


• Craft and develop architectural plans for ServiceNow solutions


• Build and maintain technical documentation.


• Define and manage CMDB architecture, data model, and CI lifecycle (Discovery, Service Mapping, integrations).


• Lead implementation of ITOM capabilities including Discovery, Event Management, and Service Mapping.


• Architect and implement SPM (Strategic Portfolio Management) for demand intake, prioritization, and value tracking.


• Integrate and enable Now Assist (GenAI) capabilities across ServiceNow workflows.


• Establish platform governance, data quality standards, and AI/automation guardrails.


• Design and implement integrations with cloud platforms (AWS, Azure) and enterprise systems.

Required Qualifications:

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  U.S. Citizenship is required.

  
  


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  Having and maintaining an active Government Security Clearance.

  
  


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  Associate degree or equivalent experience.

  
  


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  Must be able to work multiple tasks in a team-based environment.

  
  


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  6+ years of experience creating technical solutions at an Architectural level of ServiceNow based projects

  
  


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  6+ years of experience with a fundamental understanding of either ITSM, ITIL, HAM, SAM, Discovery, CMDB and overall platform knowledge.

  
  

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  6+ years of experience on the ServiceNow as a Developer with advanced JavaScript development as well as skills creating and utilizing flows and actions in Flow Designer

  
  


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  6+ years of experience in Service Portal and AngularJS including custom widget development, extension of OOB widgets and utilization of 3rd party libraries within ServiceNow

  
  


• Hands-on experience with CMDB design, governance, and data quality management.


• Experience implementing ITOM (Discovery, Service Mapping, Event Management).


• Experience with SPM (Demand Management, Portfolio Planning, Financial tracking).


• Experience enabling or supporting Now Assist / AI capabilities within ServiceNow.


• Strong understanding of ServiceNow integrations (REST APIs, Integration Hub, MID Server).


• Required Certifications: Certified System Administrator, Certified Application developer

Desired Qualifications:

• Preferred Certifications: CIS – Data Foundations (CMDB & CSDM), Discovery; Service Mapping; Event Management, ITSM, SPM


• Strong communication and team-building skills


• Strong test writing skills.


• Proven experience with ServiceNow platform and modules.


• Advanced JavaScript development and troubleshooting skills.


• Experience with AI governance and automation capabilities within ServiceNow (e.g., Now Assist).


• Experience integrating ServiceNow with cloud environments (AWS, Azure).


• Experience working in federal environments with security and compliance requirements.


• Ability to align platform capabilities to business outcomes and mission needs.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get The Future You Want | www.capgemini.com

Disclaimer

All qualified applicants will be considered for employment based on their skills, and merit.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $150k - $170k.

This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.