ServiceNow Developer

EVS is seeking a ServiceNow Developer for an upcoming proposal effort. *   

The ServiceNow Developer provides full-spectrum ServiceNow development and related IT Service Management support for EACN at Joint Base Andrews. The position develops and sustains workflows, wireframes, dashboards, processes, modules, and user-experience capabilities aligned to Government-approved business requirements.

*This position is contingent upon the award of the contract. The anticipated start date and scope of work will be determined based on the outcome of the interview process and the details of the awarded contract.

• Provide full-spectrum support for EACN ServiceNow development.
• Develop process workflows and wireframes in partnership with the HAF/A1 sprint/DevOps team or through other Government-defined business processes approved by the EACN Program Manager.
• Ensure tailorable dashboards, repeatable processes, and a best-in-class user experience are fit for the needs of the 89th Communications Squadron and EACN business requirements.
• Develop and implement IT Service Management, IT Business Management, and IT Asset Management modules and business processes as required.
• Provide ITSM configuration-management oversight and expertise and implement, integrate, sustain, and maintain ServiceNow or another approved ITSM platform.
• Configure and customize EACN software to gather statistics and provide trend analysis.
• Support user-submitted configuration change requests within the limitations of the software.
• Customize the software to reflect system-design changes and equipment upgrades.
• Provide ServiceNow training for the Trouble Ticket System using Government-furnished devices, software, and commercial training aids.

• ServiceNow Certified Application Developer (CAD) certification, minimum. 
• SECRET security clearance at the time of contract award.