ServiceNow Development Lead

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The ACAA’s ServiceNow Development Lead will report to the Director, Applications, and is responsible for architecting, developing, and leading ServiceNow platform solutions that support enterprise IT and business workflows. This role provides technical leadership, ensures platform scalability and security, and mentors developers while collaborating with stakeholders to deliver high-quality ServiceNow implementations. Responsible for project management, implementation and support of technology based initiatives that align to business goals and objectives

Here is how the ServiceNow Development Lead will help: 

• Coordinate with IT Project Managers, development teams, business partners and operation personnel for successful and timely IT implementations;
• Develop roadmaps and plans for all applications in the business and financial applications portfolio;
• Identify and evaluate innovative technologies, opportunities and solutions to determine technical feasibility and desirability of incorporating their capabilities
• Contribute recommendations and implementation strategies for new technologies;
• Lead end-to-end ServiceNow solution design, development, and deployment
• Define technical architecture and best practices for ServiceNow Business applications
• Review and approve code, configurations, and integrations
• Ensure adherence to ServiceNow standards, security policies, and performance guidelines
• Design and develop ServiceNow modules including:
• ITSM, ITOM, ITAM, HRSD, CSM, SecOps (as applicable)
• Build and maintain integrations using:
• REST/SOAP APIs, MID Server, IntegrationHub
• Manage CMDB health, data models, and discovery patterns
• Lead and mentor ServiceNow developers and administrators
• Conduct code reviews and technical knowledge sessions
• Support onboarding and skill development of team members
• Own applications upgrade planning, patching, and regression testing
• Establish development standards, CI/CD pipelines, and version control
• Ensure high availability, disaster recovery readiness, and data integrity
• Translate business requirements into scalable technical solutions
• Provide technical guidance to Applications support team and Business Analyst during design workshops and Project work/Sprint planning
• Act as escalation point for complex issues and production incidents
• Perform other related tasks as assigned or required.

The successful candidate for the role of ServiceNow Development Lead will demonstrate the following key competencies needed in our culture:

• Communication - Proactively conveys a clear, convincing, and timely message; Communicates effectively using two-way communication through strong verbal, written, and listening skills
• Strategic Thinking - Thinks “big picture”; Forward thinking and adept at seeing future outcomes and results; Commits to a course of action to accomplish individual, team, and organizational goals
• Team Builder - Recognizes the value of teamwork and being an effective contributor to the team that drives desired results
• Customer Centricity - Aware of customer needs and the prioritization of our customers both internal and external; Makes decisions with customer in mind; Builds strong customer relationships

Qualifications

Requirements to apply for the role of ServiceNow Development Lead are:

• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience)
• 8+ years of ServiceNow development experience
• 3+ years in a technical lead or architect role
• Possess or obtain prior to employment a valid Pennsylvania Class C driver’s license.  Note: license must be maintained throughout employment.

We also expect that candidates will demonstrate the following knowledge, skills, and abilities in most cases: 

• Strong knowledge and understanding of diverse business tools and technologies.
• Extensive knowledge of applications including ERP, ServiceNow, CRM, HR, operations and maintenance systems.
• Ability to deliver a project from ideation through implementation using defined controls.
• Ability to analyze, consolidate and communicate technical concepts to all levels effectively in verbal and written form;
• Strong expertise in:
• JavaScript (server-side and client-side)
• ServiceNow data model and scripting APIs
• Experience with Agile/Scrum development methodologies
• Ability to document business requirements, and technical and interface specifications.
• Sound knowledge of applicable operations, development, and related technical specialties.

Don’t meet every requirement?

Studies have shown that women and people of color are less likely to apply to jobs if they don’t meet every single qualification. As a Smarter Airport, we recognize that talent is not always related job history and skills come from valuable experiences that aren’t always shown on a resume. If you are excited to make a positive change for our region, but your experience doesn’t align perfectly, we encourage you to apply. You may be the right candidate for our organization, whether it be this role or another.

Caring For Our Crew

At ACAA, we’ve got you covered. That applies to how we equip, empower, and enable our people to do their jobs. It also applies to our benefits, which are broader and more valuable than what many other employers offer:

• We offer two plan options for healthcare coverage from high-quality insurance carriers, as well as an ACAA-funded Health Reimbursement Account (HRA) that will help offset the cost of many medical expenses.

• ACAA employees pay almost $1,200 less per year in healthcare payroll contributions than the average employee in other companies, according to market surveys.
• When HRA funding is included, the health-plan deductibles paid by ACAA employees are about $1,200 lower on average than the costs paid by employees of other companies.
• ACAA does not require that employees meet a separate deductible for pharmacy expenses before prescription-drug coverage kicks in.

• ACAA’s dental plans (included with healthcare coverage) offer an option covering children’s orthodontia.

• Employees also can take advantage of a Flexible Spending Account (FSA) to help pay for health care and dependent care expenses on a pre-tax basis.

• All eligible full-time ACAA employees participate in the Allegheny County Employees Pension Plan, a defined benefit plan that vests after 10 years of service.

• Employees also may participate in a Deferred Compensation Plan, which allows them to contribute part of their pay on a pre-tax basis into long-term retirement investments.

• A robust Employee Assistance Program (including access to free counselling sessions, financial guidance, and care coordination), life insurance options, a wellness program, and eligibility for the Public Service Loan Forgiveness program round out ACAA’s exemplary benefits.

About Allegheny County Airport Authority

The Allegheny County Airport Authority, which manages Pittsburgh International Airport (PIT) and Allegheny County Airport (AGC), is committed to transforming Pittsburgh’s airports to reflect, connect and serve the community, inspire the industry and advance the region’s role as a world leader.

Pittsburgh International Airport serves nearly 10 million passengers annually to 63 direct routes. PIT’s CEO Christina Cassotis has been recognized for numerous leadership awards. In 2025, she was named Pittsburgher of the Year by Pittsburgh Magazine. 

PIT recently opened a new, modernized pre-security terminal and Terminal Garage, designed for and by the people of the Pittsburgh region. This new airport represents more than a decade of planning, preparation and work from the ACAA team. It serves as the region’s front door to the world, connecting the world to Pittsburgh and Pittsburgh to the world.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and depth perception. Must be able to understand and speak clearly, in English.

CONDITIONS

The noise level in the work environment is usually moderate.  Subject to remain on duty beyond normal hours or be recalled to duty up to 24 hours per day, seven days a week during emergency situations or other extensive periods.

MEDICAL EXAMINATION

Employment is contingent upon the results of a post-offer (initial employment or promotion) physical examination performed by the Authority’s examining physician.

DRUG TESTING

Employment is contingent upon the results of a post-offer (initial employment or promotion) drug screening. Continued employment may be subject to drug and alcohol testing conducted without advance notice and without individualized suspicion.

PRE-EMPLOYMENT BACKGROUND INVESTIGATION

Must pass a thorough investigation, consisting of a criminal history check (including but not limited to the requirements of CFR 1542.209 and 1542.3), verification of prior employment and performance, reference and credentials checks.

ACAA is an equal-opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, disability, and veteran status.