Service/technical Support

Position : Service Support

Location: Salt Lake City, UT

Duration: 3 months temp to perm.

Job Responsibilities:
• Responsible for providing the first-line of telephone technical support of hardware, systems, and software applications for customers and/or employees. 
• Answers questions about installation, operation, configuration, customization, and usage of assigned products. 
• Applies diagnostic techniques to identify problems, investigate causes and recommend and implement solutions to correct common failures. 
• Provide remote support and trouble shoot issues with customers to resolve issues. 
• Typically provides technical support for internal and external customers. 
• Escalates complex problems to higher level of expertise within organization. 
Skills and Experience Needed:
• High School Diploma or GED required. 
• Previous computer technical support experience preferred. A+, MCP, Dell or other industry identified certifications are preferred but not required. 
• Successful candidates should possess technical skills in the following areas: PC hardware for workstations and laptops, Network troubleshooting, Windows operating systems, and applications such as Microsoft Office/Outlook products and Lotus Notes/ Smart Suite. MAC HW/SW skills also a plus. 
• The ability to communicate effectively both written and oral is imperative, as well as efficient and accurate typing skills. 
• Ability to provide an excellent customer service that results in high customer satisfaction.

• Candidates should not only be able to troubleshoot, but be able to identify why a PC is performing a certain behavior. 

If have any queries regarding requirement please contact # sathish @ 734-357-8988