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Job Title : SFDC UI/UX Specialist
Location : Los Angeles, CA
Duration : 12+ months
Job Description:
· Call Center Implementation UI/UX – the candidate must have working experience in DESIGNING UI/UX from scratch for Health care Call Center applications
· Candidates must have worked on
· Defining requirements working with business users
· Creating wire frames and prototypes
· DESIGN the UI/UX for call center from scratch. This includes the below
· Defining business / user workflows
· Design UI / UX according to the needed workflows
· Design of data sharing mechanisms and escalation mechanisms
· Development of the UI/UX
· Integration with external systems
Project The CRM will have to:
· Integrate with the LA Care Phone system to help identify callers (Cisco)
· Store Contact, Case and Activity information related to all calls
· Perform Case management
· Integrate with internal and external data sources (web services, batch integration)
All your information will be kept confidential according to EEO guidelines.
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