Shelby Performance Parts Rep - Full Time

Organization Name: Shelby American, Inc.
Type: Full Time
Hours/Week: 40 hours
Scheduled Hours: 8:00 am – 4:30 pm, Monday through Friday
Breaks: 30-minute unpaid meal break and one 15-minute paid break every four hours
FLSA Status: Non-Exempt

 Job Purpose 

As a Shelby Performance Parts Representative, you will be the primary point of contact for our customers, assisting with order placements, product inquiries, and account information related to automotive performance parts and Shelby merchandise. You will utilize established procedures to address and resolve customer concerns, while maintaining high standards of service through follow-up communications and support.

Essential Job Functions

• Customer Support: Answer calls, place orders and manage inquiries related to automotive performance parts, merchandise, and customer accounts.
• Problem-Solving: Collaborate with other departments to resolve issues and ensure customer satisfaction.
• Administrative Tasks: Perform general office duties including record maintenance and customer database management.
• Correspondence: Prepare and respond to routine inquiries via phone, email, and other communication channels.
• Confidentiality: Manage sensitive information with discretion.
• Attendance: Maintain regular and consistent attendance.
• Additional Duties: Perform other tasks as assigned.

Work Activities 

• Customer Assistance: Evaluate and address customer needs, ensuring compliance with Shelby standards.
• Organization: Plan and prioritize tasks effectively.
• Interpersonal Skills: Establish and maintain positive relationships with customers and team members.
• Documentation: Record and manage information accurately.
• Communication: Use various methods to communicate effectively with supervisors, peers, and external contacts.
• Technology Use: Employ computers for data entry, retrieval, and correspondence.

Abilities

• Repetitive Tasks: Perform repetitive physical and mental activities with high accuracy.
• Decision-Making: Exercise autonomy in determining tasks and priorities.
• Teamwork: Collaborate with others or lead a team to accomplish goals.

Work Environment

• Indoor/Outdoor: Primarily indoor work with occasional outdoor exposure. May encounter distracting noise levels indoors and extreme weather conditions.
• Independence: Perform job duties independently with minimal supervision.

Qualifications

• Experience: Minimum of three years in a similar role. High School/G.E.D. required.
• Drug Screen: Ability to pass pre-employment, random, or reasonable suspicion drug screens.
• Background Check: Ability to pass a pre-employment background check.

Skills 

• Basic Skills: Active learning, listening, critical thinking, basic math, reading comprehension, speaking, writing.
• Social Skills: Coordination, instruction, negotiation, persuasion, service orientation, social perceptiveness.
• Problem Solving: Complex problem-solving abilities.
• Systems Skills: Judgment and decision-making.
• Resource Management: Effective time management.
• Desktop Computer Skills: Proficient in spreadsheets, presentations, internet navigation, and word processing.
• Knowledge: Clerical procedures, customer service, English language.