Shelter Resident Support PT/PRN

Shelter Resident Support

Part-Time position/PRN (as needed)

All Shifts (6am-2pm)(2pm-10pm)(10pm - 6am) 

ORGANIZATION:

Friends of Switchpoint is a non-profit organization that has been serving individuals, families, and veterans in Utah who are experiencing poverty and homelessness since 2014.

OUR MISSION To empower those in need by addressing the underlying cause of poverty, providing a comprehensive plan, and supporting their journey to self-sufficiency.

OUR VISION Every individual embodies their worth and value with self-esteem, hope and abilities restored, thriving in affordable housing.

CULTURE VALUES:

• Kindness – Remember Kindness is Contagious!
• Connection – It’s why we’re here and what gives purpose & meaning to life!
• Kinship – We want you and those we serve to feel a sense of Belonging.
• Self-Worth – Treat people the way they can become w/True Value & Worth!
• Self-Reliance – Learn your role and take initiative!! We want “Fishermen”!

GUIDING PRINCIPLES:

• Golden Rule: To treat all people as we ourselves would wish to be treated.
• Positive Influence: To judge our effectiveness by the extent to which individual lives are saved & improved by the positive experience of the people we influence.
• Leadership: To lead by example, developing, promoting, and sharing new ideas and programs to help those experiencing homelessness.
• Authenticity: To do what we say we do.
• Transparency: To be open and honest in our relationships.

OUR MOTTO: It Takes All of Us to end homelessness.

PURPOSE:

This part-time, as-needed Shelter Resident Support role at Friends of Switchpoint centers on providing compassionate support to individuals, families, and veterans experiencing homelessness while promoting self-sufficiency through the organization’s values of kindness, connection, and self-reliance. Key responsibilities include client intake and assessments, daily supervision, documentation, and enforcing community guidelines, along with maintaining safety and security through regular checks and crisis intervention. The role also supports shelter operations such as meal coordination, light housekeeping, volunteer supervision, and meeting residents’ daily needs. Staff are expected to maintain professionalism, confidentiality, and appropriate boundaries while delivering excellent customer service and fostering a safe, structured environment.  

Additionally, staff are responsible for answering and documenting all telephone calls and activities per policy, reviewing communication logs at the start of each shift, and promptly reporting any suspected neglect or abuse to the supervisor. A background check will be required for this position.

Responsibilities:

• Understand and implement switchpoint’s mission and values and adhere to all policies andprocedures
• Provide exceptional customer service to all guests of the facility
• Keep a daily log of all occurrences within the facility for each shift
• Make notes of any special requirements and needs that residents may have (special diets, ada accomidations, etc.) And coordinate with management to facilitate those needs.
• Update maintenance log with maintenance requests
• Arrange transportation for residents in shuttle vans
• Actively listen to the needs of the residents and act to meet those needs appropriately.
• Report any resident concerns to case management and management.
• Simple cleaning (public bathrooms, sweeping, mopping, etc.)
• Assist with convenience store transactions
• Monitor cameras and log activity
• Complete perimeter checks around the building and walk-throughs in the building to ensure the safety and security of residents. Log and document any concerns.
• Handle security issues/complaints by involving either non-emergency dispatch or 911 for emergency services
• Other duties as assigned.
• This is a part-time position with no set schedule and on a as needed basis.

Compensation:

Starting wage: $16/hour

Part-Time position /PRN (as needed)

All Shifts (6am-2pm)(2pm-10pm)(10pm - 6am) 

Switchpoint offers a benefits package that includes medical/vision/dental, PTO, and 401k

We are an equal-opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veterans’ status, or any other characteristic protected by law. We value a diverse workforce.

"Employment may be contingent upon the successful completion of a background check in accordance with applicable laws and regulations and dependent on the position you are applying at Switchpoint."