Shift Coordinator

PURPOSE

A Shift Coordinator is an hourly, non-exempt position responsible for assisting the management team in all aspects of shift management.  Completion of the Shift Coordinator Program is a requirement prior to starting the Shift Coordinator training.  

DUTIES & RESPONSIBILITIES

• Performs all duties as outlined in the Shift Coordinator certification program 


• Sets an example for Team Members by working hard to implement shift plan and ensure swift and smooth production


• Delegates in a way that encourages teamwork during shift to ensure that the restaurant operations comply with company standards 


• Communicates daily work goals to team from leadership


• Motivates Team Members to exceed guest expectations with food and friendly service in clean surroundings


• Works with team to act on guest feedback and resolve complaints in a timely, friendly and professional manner


• Takes initiative to immediately report violations of safety, sanitation, security and other company policies to restaurant management


• Follows all POS comp procedures and cash handling procedures-May never discount their own checks


• Assist leadership with coordinating and scheduling interviews for hourly team members


• Must follow manager appearance standards when performing Shift Coordinator duties


• Demonstrate appropriate professional and ethical behavior, at all times, when interacting with guests, employees, and managers


• Directs, trains and motivates ongoing shift responsibilities to employees and ensure proper completion of assigned tasks and checklists


• Follow all procedures and policies to ensure the safety of all employees and guests


• Assist managers with promotional roll-outs and training


• Preparing and sorting documents for data entry


• Entering invoices into database software and checking to ensure the accuracy of the data has been inputted


• Tracking, reviewing, and submitting invoices


• Resolving discrepancies in information and obtaining further information for incomplete documents


• Assists and/ or completes additional tasks as assigned.

QUALIFICATIONS & SKILLS

• High School Diploma preferred


• Proof of eligibility to work in the United States


• Valid Driver’s License


• 18+ years of age


• Possession of or the ability to possess all state-required work cards 


• Minimum of one (2) years related experience 


• Familiarity with Opentable


• Proper lifting techniques 


• Guest relations


• Sanitation and safety


• Safe alcohol service


• Full-service restaurant operations


• Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public

WORKING CONDITIONS

The working conditions described below are representative of those a team member encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.

• Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors


• Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume


• Fast paced, high volume, full service restaurant


• Work varied shifts to include days, nights, weekends and holidays

PHYSICAL REQUIREMENTS

The physical demands described below are representative of those that must be met by a team member to successfully perform the essential duties and responsibilities of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Ability to walk long periods of time


• Ability to stand for long periods of time


• Ability to use hands to handle, control, or feel objects, tools, or controls.


• Ability to repeat the same movements for long periods of time


• Ability to understand the speech of another person


• Ability to speak clearly so listeners can understand


• Ability to push and lift up to 50 lbs


• Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl
  

DISCLAIMER

This job description is a summary of duties, which you as a Shift Coordinator are expected to perform in your normal course of work. It is by no means an all-inclusive list but is merely a broad guide of expected duties. You should understand that a job description is neither complete nor permanent; it can be modified at any time with or without notice.