Shift Lead – The Great Greek Mediterranean Grill

We're looking for a leader, not just someone to run a shift.

The Great Greek Mediterranean Grill is seeking a dependable, energetic Shift Lead who is passionate about hospitality, leads by example, and takes pride in creating an exceptional experience for both our guests and our team. As a Shift Lead, you'll play a critical role in the daily operation of the restaurant by supporting the management team, coaching employees, and ensuring every shift runs smoothly.

This is a hands-on leadership position. Our Shift Leads work alongside the team every day and are expected to lead from the front—not from the sidelines.

Responsibilities

• Serve as the Manager on Duty during assigned shifts, making operational decisions and ensuring company policies, procedures, and standards are consistently followed.
• Lead and support the team during assigned shifts.
• Ensure smooth day-to-day restaurant operations while maintaining company standards.
• Count cash drawers, reconcile deposits, and accurately complete opening and closing procedures.
• Handle guest concerns, complaints, and special requests with professionalism, empathy, and urgency.
• Make sound decisions during the shift to ensure excellent guest service and operational efficiency.
• Coach team members in real time to improve performance, reinforce company standards, and recognize outstanding work.
• Ensure food quality, presentation, speed of service, cleanliness, and hospitality consistently meet company expectations.
• Maintain food safety, sanitation, and health department standards at all times.
• Delegate tasks effectively while holding team members accountable for results.
• Assist with training and onboarding new employees while reinforcing company procedures and culture.
• Monitor the flow between the kitchen and dining room to ensure an outstanding guest experience.
• Communicate effectively with managers regarding operational issues, staffing concerns, guest feedback, and opportunities for improvement.
• Jump in wherever needed to support the team, whether that's serving guests, preparing food, cleaning, stocking, or assisting during peak business periods.

Qualifications

• Previous restaurant leadership experience preferred.
• Strong customer service and communication skills.
• Ability to remain calm and make sound decisions in a fast-paced environment.
• Dependable with excellent attendance and punctuality.
• Strong organizational and multitasking skills.
• Comfortable handling cash and completing daily financial responsibilities.
• Ability to lead peers with confidence, professionalism, and respect.
• Flexible availability, including evenings, weekends, and holidays.

The Right Candidate Is...

• A leader who earns respect through actions rather than titles.
• Positive, dependable, and solutions-oriented.
• Calm under pressure and confident making decisions.
• Passionate about hospitality and creating outstanding guest experiences.
• Detail-oriented and committed to doing things the right way.
• Willing to coach teammates while holding everyone—including themselves—to high standards.
• Someone who takes ownership of every shift and treats the restaurant as if it were their own.
• A team player who isn't afraid to roll up their sleeves and help wherever needed.

What We Offer

• Competitive hourly pay
• Leadership development opportunities
• Flexible scheduling
• Employee meal benefits
• Opportunities for advancement into management positions
• A positive, team-focused work environment where hard work is recognized and rewarded

If you're someone who enjoys leading people, solving problems, and creating an environment where both guests and employees thrive, we'd love to meet you.

Supplemental pay

• Tips