Job Description - Shift Leader

As a Shift Leader, you will play a crucial role in leading our team during scheduled shifts. You will be responsible for supporting daily operations, ensuring food safety and cleanliness standards are met, maintaining a positive guest experience, and providing leadership and guidance to team members.

Key Responsibilities

  • Lead and support team members during assigned shifts to ensure smooth and efficient operations
  • Assist with training, coaching, and providing feedback to team members to maintain high performance and morale
  • Ensure adherence to food safety, cleanliness, and sanitation standards at all times
  • Monitor food quality, order accuracy, and speed of service to maintain an exceptional guest experience
  • Handle shift-level staffing assignments, including breaks, station coverage, and task delegation
  • Address and resolve customer concerns or operational issues promptly and professionally
  • Carry out opening and closing procedures as scheduled
  • Communicate shift updates, successes, and challenges to senior management

Qualifications

  • Previous restaurant or food service experience required; leadership experience preferred but not mandatory
  • Strong communication and interpersonal skills with the ability to lead by example
  • Ability to remain calm under pressure and handle shift-level problem solving
  • Knowledge of food safety standards and restaurant operations is a plus
  • Availability to work flexible hours, including evenings, weekends, and holidays
  • Utah Food Handlers Card is required. ServSafe certification preferred but not required

Benefits:

  • Highly flexible scheduling with morning shifts starting at 5:30 am and evening shifts until 11 pm.
  • Opportunity for growth within the company.
  • Meal discounts during shifts.
  • Personal and professional development opportunities.
  • Full-time team member benefits include health, dental, and vision insurance.

Training:

We provide formal training for all new team members as well as ongoing development opportunities to support your growth and success.

Work schedule

  • 8 hour shift
  • 10 hour shift
  • Day shift
  • Holidays
  • Overtime
  • Night shift
  • Weekend availability

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Employee discount
  • Paid time off
  • Life insurance
  • Disability insurance
  • Referral program
  • Paid training
  • Other
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