Shift Leader - Champs Chicken

SHIFT LEADER

Reports to: Assistant General Manager/General Manager – Champs Chicken

FLSA Status: Non-Exempt

SUMMARY

The Shift Leader at Champs Chicken supports the General Manager by overseeing the daily operations during a specific shift at the restaurant. This role ensures that customers experience high-quality service, food safety standards are met, and that team members are effectively managed. The Shift Leader acts as a role model and coach for the team, supporting a smooth and efficient shift while fostering a positive environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversee restaurant operations during assigned shifts, ensuring all team members perform their roles effectively and follow company standards.
• Assist in assigning tasks to team members to ensure efficient flow of service.
• Communicate and collaborate with the General Manager or Assistant General Manager on shift-related updates and any issues that arise.
• Deliver excellent customer service by addressing customer needs, handling complaints, and ensuring a friendly environment.
• Step in to assist team members with customer interactions during peak times to maintain service quality.
• Coach and support team members to ensure adherence to Champs Chicken company policies and food safety standards.
• Provide on-the-job training and guidance to new team members as they learn their roles.
• Motivate team members to perform at their best, fostering a positive and inclusive workplace culture.
• Enforce health and safety standards, ensuring all team members follow sanitation and food handling guidelines.
• Maintain a clean and organized work environment, including food prep areas, dining area, and restrooms to maintain Champs Chicken’s high standards.
• Monitor inventory levels during the shift, ensuring sufficient stock of food items, supplies, and equipment.
• Communicate any inventory needs or shortages to the General Manager or Assistant General Manager promptly.
• Operate the point-of-sale system, ensuring accuracy with cash and card transactions.
• Perform cash handling duties responsibly and assist with end-of-shift financial procedures, such as counting tills and preparing deposits.
• Ensure that all food items are prepared to meet Champs Chicken quality standards, including portion control and presentation.
• Verify that all menu items are served according to company procedures and within the appropriate hold times.
• Perform opening and closing procedures, ensuring readiness for daily operations and securing the restaurant at the end of shifts as assigned.
• Complete all necessary checklists and report any issues that occurred during the shift to the General Manager or Assistant General Manager.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Possesses excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally. 
• Must be able to work in a fast-paced, sometimes challenging environment and multi-task effectively. 
• Ability to lead by example and motivate team members in a positive manner.
• Able to read, write and speak in English.
• Able to perform basic math.
• Demonstrate trained food safety knowledge
• Acquire ServSafe certification and county food handler’s cards if applicable. 
• Able to work full-time hours and a flexible schedule that includes days, nights, weekends and holidays. 
• Possess basic Microsoft Word, Excel and Teams knowledge.
• Food service management experience is preferred.
• Supervisory experience is preferred.

WORKING CONDITIONS

• Work is generally performed in a restaurant environment. 
• Frequently work with high temperatures associated with the cooking equipment. 
• Regular exposure to cold temperatures while working in food coolers and freezers. 
• Must be available to work a flexible schedule including a variety of shifts, days, evenings, nights, and weekends including overtime, as needed.
• As a condition of employment, you are required to obtain a valid Food Handler’s Safety Card within thirty (30) days of your start date. You will be responsible for completing any necessary training and certification requirements to obtain this card. Continued employment in this position is contingent upon maintaining this certification in good standing.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Lift/carry up to 10 pounds constantly, 20 pounds frequently and 50 pounds occasionally.
• Continuously stand and/or walk on hard floors to prepare and cook food, get stock items, and transport items to/from the kitchen, stock room, food prep area and front lines for extended periods.
• Frequently push or pull trash cans, brooms, mops, and mop buckets.
• Occasionally to frequently climb a foot stool or ladder to reach items located on shelves, in coolers, freezers, stockrooms, etc.
• Frequently stoop or squat to reach items on low shelves or on the floor.
• Continuously reach overhead, forward, and underneath shelving, counters, tables, refrigeration units, racks, drink dispensers, and food service equipment.
• Continuously verbally communicate with and listen to customers, management and other team members in English to ensure optimal performance and safety.

SUCCESS FACTORS

Customer Service

• Create customer loyalty by delivering outstanding customer service, executing sales promotions, ensuring quality foods products are available to sell and maintaining a properly-trained staff
• Express genuine care for the team, the customers and the business

Honesty & Integrity

• Maintain professional and ethical leadership behaviors at all times. Lead by example
• Maintain confidentiality regarding private employee matters
• Create accurate records including Waste Logs, bank deposits, inventory, etc.

Act Like an Owner

• Ensure business operations follow Champs Chicken procedures
• Drive profitability by managing labor and materials costs and employs strategies to increase same store sales
• Invite feedback and listen to ideas
• Maintain open communication with all co-workers

Maintain High Standards

• Always perform tasks to the highest standards and hold team accountable for doing the same
• Arrive punctual and ready to begin work assignments

Positive Attitude

• Express praise and appreciation to team as/when appropriate
• When available, use the rewards system to reinforce good performance
• Can successfully resolve conflicts when necessary