Shift Manager

Tired of working hard at other restaurants but never receiving any recognition? Here at Bob's Big Boy Norco & Calimesa, we are a franchise but family owned. We believe that all hard work should be noticed and praised.

We're looking for a hard working and passionate individual who is looking to learn and grow in a fast paced management environment. This position is for a Shift Manager, and duties are listed below.

The Shift Manager will be responsible for managing the efficient operation the restaurant, ensuring that excellent customer service expectations are achieved and a pleasurable and comfortable dining  environment is maintained. 

The Shift Manager will provide leadership, motivation and direction to all employees while ensuring any incidents are immediately resolved and all operational activities are conducted with the highest levels of integrity.

PRIMARY RESPONSIBILITIES:

• Manage, motivate and lead Servers, cooks, busers, and food preps. Allocate and coordinate the duties shift requirements are met
• Assist the management of staff performance to ensure competence, performance and succession objectives are meet
• Manage customer service quality and ensure restaurant standards are maintained at all times. Represent management in the handling of customer complaints and ensure issues are dealt with efficiently and effectively
• Manage all incidents within the restaurant as required
• Effectively communicate with owners and fellow team members of restaurant needs including but not limited to: inventory shortages, employee schedule changes, customer needs, etc.
• Manage and maintain safe food prep procedures up to Health and safety standards
• Manage shifts & lead
• Maintain an effective relationship with our people and customers, ensuring relevant information is communicated, and incidents are dealt with in a discreet and confidential manner
• Undertake tasks as directed by owner
• Record and manage food inventory, Server shift scheduling, and reporting of daily sales data 
• Manage administrative duties

3 to 5 years restaurant experience in the following (but not limited to) areas:

• Have a background in providing great customer service (Very important!)
• Able to Multitask under pressure
• Team oriented
• Management of cooks, servers, restaurant staff, and in general be recognized as a positive,
• effective leader
• Be able to work days, nights and weekends, depending on your shift, which varies DOE.
• Demonstrate positive, dynamic guest relations
• Professional knowledge of Microsoft Office Suite
• General Computer skills
• General skills in regards to touch screen POS systems

Pluses:

• Food Handlers Certificate

All your information will be kept confidential according to EEO guidelines.