Shift Supervisor

Nexus Family Healing is looking to hire a dynamic Shift Supervisor for our Baltimore, MD location! 

Lead a dedicated team of direct care professionals in creating a safe, supportive, and therapeutic environment for residents. As a Shift Supervisor, you will provide hands-on leadership, oversee daily program operations, mentor staff, and play a vital role in crisis intervention, resident care, and treatment plan support. This is an opportunity to make a meaningful impact while developing your leadership skills in a collaborative, mission-driven setting. 

At Nexus Family Healing, we embrace diversity, promote equity, and foster inclusion. As a national mental health organization, we serve a diverse group of youth and families, and we strive for our workforce to support and represent that diversity.  

Schedule/Location/Pay: 

• 1301 Woodbourne Ave, Baltimore, MD
• Salary Range - $24.00 - $25.00 per hour
• Full Time - On-site opportunity - Sunday - Wednesday - 7:00am - 3:30pm

 Nexus’ Comprehensive Benefits Include: 

• Guaranteed salary, schedule, PTO, and health benefits!
• Guaranteed case load and positive impact on youth who need us the most
• Therapist Flexible Scheduling - based on client & family needs
• Four weeks paid time off (PTO) in the first year of employment
• Additional 8 Floating Holidays
• Comprehensive clinical and inter-department support - you don't have to do everything yourself!
• Multiple options for health insurance coverage
• No-cost life insurance
• Short/long-term disability insurance
• 401k match
• NEW – Talkspace Therapy Benefit for the whole family
• NEW – Hinge Health Benefit for the whole family
• NEW – Carrot Fertility Benefit
• Tuition assistance and training opportunities
• Advancement pathways and internal promotion
• Clinical Professional Development 
  • Company sponsored Clinical license renewal expense
  • Company sponsored continuing education training 
  • Company sponsored supervision
  • Receive professional training
  • Maintain membership with a professional association
• And much more!

Position Summary: Provide leadership to direct care professionals and ensure the safety of residents and staff during the shift. 

Primary responsibilities:

• Supervise daily program operations, ensuring the safety and security of residents, staff, and the facility.
• Provide leadership and direction to direct care staff, ensuring adequate coverage, resident supervision, and adherence to policies and procedures.
• Respond to resident incidents, crises, and emergencies using therapeutic intervention and de-escalation techniques; complete required documentation and reporting.
• Maintain a safe, positive, and therapeutic environment by ensuring compliance with health, safety, medication, and confidentiality standards.
• Train, coach, and support staff development, including onboarding, performance feedback, and professional growth.
• Collaborate with treatment teams to support resident treatment plans, monitor resident well-being, and communicate concerns requiring intervention.
• Maintain accurate records and documentation, including incident reports, resident files, and shift communications.
• Participate in staff meetings, training, and ongoing quality improvement initiatives.
• Perform other related duties as assigned.

 Required Education and Licensure:

• Requires an Associate’s Degree or an equivalency in credits. 
• Requires 2 years full-time experience in residential care. 
• Must be at least 21 years of age. 
• Valid driver’s license required. Must meet state regulating agency and Home Office driving requirements 
• All client-facing employees must successfully participate and complete a Safe Crisis Management behavior intervention method exam and training.
• Must successfully pass a CJIS background check.

Preferred Education and Experience:

• Prefer 1-year supervisory experience.   

Physical Demands

• Must be able to assist staff in physical interventions and restraints of residents.  

• Must be able to lift up to 50 pounds unassisted and up to 100 pounds with assistance.  

• Must be able to stand and walk for extended periods of time (2-4 hours).  

• Must be able to twist, bend and stretch in a manner conducive to the execution of daily activities within a  residential treatment facility.  

Commitment to Diversity, Equity, & Inclusion:
At Nexus Family Healing, we not only support diversity – we celebrate it and rely on it for the betterment of our employees, our services, and our impact on the community. We strive to provide the best quality care for our youth and the best work environment for our employees through an inclusive team culture. Nexus Family Healing is proud to be an equal opportunity, affirmative action employer.

ICARE Values & Behavioral Competencies:

• Innovation: Leading the way and implementing creative, cutting-edge ideas and approaches. 
• Compassion: Listening, honoring differences, and showing respect, kindness, empathy care, and concern. 
• Agility: Exhibiting flexibility and adapting quickly. 
• Responsiveness: Being quick, positive, and accurate. 
• Excellence: Demonstrating quality results that surpass ordinary standards. 

APPLY TODAY TO BE CONTACTED BY OUR RECRUITING TEAM! When you work at Nexus, you have the opportunity to change lives — including your own!