Shipping and Receiving Clerk

Primary Objective:

The Shipping and Receiving Clerk plays a critical role in supporting Interwest Safety Supply's warehouse and customer service operations. Following established company policies and procedures, the Clerk receives, verifies, and stores incoming materials; picks, packs, and stages outbound orders for customer pickup, company delivery, and freight carriers; and keeps inventory records accurate and current. The role works under the direction of the Warehouse Manager and coordinates closely with Dispatch, Purchasing, and Customer Service. 

This position is full time and has a full benefits package including Medical, Dental, Vision, Life, 401(K) with a 6% match, PTO and Holiday pay. 

Essential Duties and Responsibilities:

Receiving

• Unloads inbound trucks and deliveries safely using pallet jacks, forklifts, and other material handling equipment.
• Verifies quantities, part numbers, and condition of materials against purchase orders and packing slips, and notes shortages, overages, or damage on carrier paperwork before signing.
• Reports receiving discrepancies or damage promptly to the Warehouse Manager and Purchasing.
• Enters receipts in the warehouse/inventory system in a timely and accurate manner.
• Labels, organizes, and puts away received materials in designated warehouse locations.
• Coordinates with the Warehouse Manager and Purchasing on receiving schedules and inbound shipment priorities.

Shipping

• Accurately picks, packs, and stages outbound orders according to pick tickets and sales orders.
• Verifies outbound orders against packing slips before release and confirms that shipping paperwork is complete.
• Prepares shipments for freight carriers, parcel services, and company delivery trucks, including packaging, palletizing, wrapping, labeling, and bills of lading.
• Loads company delivery trucks and carrier trailers, securing materials to prevent damage or shifting during transport.
• Coordinates with Dispatch and Customer Service on order priorities, will-call pickups, and daily shipping cutoff times.
• Assists customers picking up orders at the warehouse, verifying the order and obtaining a signature on the packing slip.

Inventory Control

• Maintains accurate inventory counts and participates in cycle counts and physical inventory.
• Researches inventory discrepancies and reports findings to the Warehouse Manager.
• Receives and processes customer returns and prepares vendor returns in accordance with established procedures.
• Keeps bin locations, labels, and storage areas accurate and current.

Safety & Housekeeping

• Operates forklifts and other powered equipment only after completing required company training and certification.
• Follows all company safety protocols and uses required personal protective equipment (PPE).
• Maintains a clean, organized, and safe shipping/receiving area, keeping aisles, docks, and exits clear.
• Reports accidents, injuries, near-misses, damaged equipment, and safety concerns to the Warehouse Manager promptly.
• Performs other related duties, as assigned.

Equal Employment Opportunity

Interwest Safety Supply and Viant are equal opportunity employers committed to creating an inclusive workplace where all employees are valued and respected.

Knowledge, Skills & Abilities

• Attention to Detail — able to read and compare purchase orders, packing slips, pick tickets, and bills of lading to prevent shipping and receiving errors
• Mechanical Skills — able to safely operate warehouse machinery and equipment
• Inventory Accuracy — attentive to detail when receiving, labeling, storing, and recording materials
• Communication — strong oral and written skills to communicate with the Warehouse Manager, Dispatch, Purchasing, customers, carriers, and the rest of the team
• Time Management — able to manage multiple orders and meet daily shipping cutoff times
• Computer Skills — able to use a warehouse/inventory system, handheld scanners, and basic Microsoft Office tools (Outlook, Excel)
• Procedures — able to follow documented procedures and know when to escalate

Physical Demands and Work Environment:

As a warehouse-based role, the Shipping and Receiving Clerk position may require:

• Prolonged periods of standing and walking, and frequent kneeling, bending, pulling, and pushing
• Must be able to lift up to 50 pounds; heavier items are moved with equipment or a team lift
• Ability to reach, climb ladders, and access materials on shelving and racking
• Ability to load and unload trucks and trailers, including securing materials for transport
• Ability to operate a forklift, pallet jack, handheld scanners, and similar warehouse equipment
• Communicate clearly over the phone, in person, and in writing

Work Environment

• Warehouse and loading dock setting based in Provo, UT
• This is a non-exempt position. All hours worked must be accurately recorded in the company timekeeping system
• Overtime may be needed during peak periods, must be approved in advance by the Warehouse Manager, and is paid in accordance with applicable law
• Meal and rest breaks are provided in accordance with company policy and applicable law
• Exposure to varying temperatures and weather conditions at the loading dock, warehouse noise, and moving equipment
• May work under tight deadlines to meet receiving schedules and daily shipping cutoff times