Shipping & Receiving Specialist

Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this Shipping & Receiving Specialist opportunity at NDX Dental Art Laboratory in Lansing, MI. 

The regular hours for this position are from 7:30 AM to 5:00 PM, Monday through Friday, and subject to change from time to time. 

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!  

Primary Responsibilities and Essential Functions of the Position:

• Enter prescription information via Data Entry to schedule cases


• Perform the scheduling function for each case received
  
  
  
  • Through LIS, enter demographics and customer information
  
  
  • Print preference notes matching to case
  
  
  
  


• Responsible for billing and invoicing all finished cases and will sort and attach


• Assist with answering incoming calls


• Make outgoing calls to customer’s offices


• Respond to all inquiries from customer’s offices

Secondary Responsibilities and Essential Functions of the Position:

• Unpacking and sanitizing new work as needed following instruction which includes wearing protective gear


• Sorts and attaches doctor prescriptions


• Responsible for properly packing all completed cases


• Responsible for verifying and properly consolidating all cases to prepare for shipping


• Responsible for utilizing UPS and FedEx software and properly maintaining database integrity and account naming procedures


• Disburse cases for local drivers


• Maintain proper level of assembled shipping boxes


• All other jobs as assigned

 Skills and Abilities Required:

• Computer skills


• Must be able to read, write, speak and understand English


• Strong attention to detail


• Multi task


• Phone etiquette

 Minimum Education and Experience Required:

• Preferred: High school diploma or GED equivalent


• Demonstrated relevant employment experience may be considered in lieu of education


• Dental office experience preferred


• Dental terminology knowledge preferred


• Billing experience preferred


• Working knowledge of Microsoft Office

Hazardous Materials or Equipment Used:

• Disinfectant process chemicals


• Personal protective equipment as required


• Office equipment

Physical Requirements:

• Regularly required to sit, stand, walk, and/or reach


• Exhibit fine motor skills and/or perform repetitive motions


• Good manual dexterity


• Ability to walk and stand for long periods of time


• Repeated bending and kneeling


• May be required to push, pull, lift, and/or carry up to 20 pounds