Shop Foreman

Job Title: Shop Foreman
Location: Wolfchase Hyundai, Memphis, TN
Job Type: Full-time

About Us:
Wolfchase Hyundai is a leading dealership in Memphis, TN, providing exceptional customer service and top-quality vehicles. We are looking for an experienced and motivated Shop Foreman to join our team. As a Shop Foreman, you will play a key role in managing the service department, ensuring the highest level of quality and efficiency in the repair and maintenance of vehicles.

Position Overview:
The Shop Foreman will oversee the day-to-day operations of the service shop, supervising technicians and ensuring that service work is completed accurately, on time, and in line with Hyundai's standards. The ideal candidate will have strong leadership skills, automotive knowledge, and a passion for delivering exceptional service.

Responsibilities:

• Supervise and coordinate the activities of automotive technicians to ensure efficient workflow.


• Perform diagnostic and repair work on vehicles as necessary.


• Ensure all service work is completed in compliance with safety standards and manufacturer specifications.


• Assist in training and mentoring technicians to improve their skills.


• Review repair orders for accuracy and completeness.


• Maintain and order shop supplies and tools as needed.


• Collaborate with Service Advisors to ensure clear communication with customers regarding service status and issues.


• Manage and resolve customer complaints or issues related to service.


• Monitor shop productivity and work quality, providing feedback to team members.


• Assist with administrative tasks as needed, including time tracking and payroll.

Qualifications:

• High school diploma or equivalent (Associate’s or technical degree preferred).


• 5+ years of experience in automotive repair, with at least 2 years in a leadership role.


• Strong knowledge of automotive systems, diagnostics, and repair techniques.


• Ability to work in a fast-paced environment while maintaining attention to detail.


• Excellent communication and interpersonal skills.


• ASE certifications are a plus (preferred).


• Ability to work with dealership management and technicians to ensure smooth operations.

Benefits:

• Competitive salary


• Health, dental, and vision insurance


• Paid time off


• 401(k) with company match


• Employee discounts on vehicles and services


• Opportunities for career growth and advancement