Shop Foreman

Description

Job Overview

We are seeking a knowledgeable and experienced Trailer Foreman to lead our trailer repair team. The ideal candidate will supervise technicians, ensure high-quality repairs, and maintain safety standards while optimizing workflow in the trailer department.

Core Functions 

• Adhere to Pace Transportation Services safety policies.
• Participate in weekly Safety meeting and drive engagement in safe work practices.
• Maintain proper housekeeping by ensuring a safe and organized shop
• Maintain accurate paperwork and paper flow throughout the Service Department through our standard flow chart.
• Monitor hours / materials usage to the quote for each operation and assist with follow-up of estimates with customer when applicable.
• Review, sign, and acknowledge all work orders for accuracy; Review all work orders with the assigned technician making sure the technician understands the quoted hours, repair, and signs off stating they are in full acknowledgement prior to starting the job.
• Work closely with the technician on their assigned work throughout each day to remove obstacles to ensure the job is completed on time according to the repair order. This includes but is not limited to mentoring, assisting, and troubleshooting.
• Monitor overtime trends and implement corrective action to change the outcome prior to job completion.
• Coordinate with the parts department to ensure that the technician has all of the materials needed to perform the repairs on the work order ensuring that the technician maintains focus on the job and not parts retrieval.
• Communicate and report all discrepancies on quoted work orders to the Service Manager as it relates to material and labor, this must be done as soon as it is noted.
• Notify the Manager and/or Estimator as soon as possible if at any point in the repair a modification is needed to complete the work.  Please provide the recommended information so this can be re-quoted for the customer approval.
• Update Business Intelligence (BI) in Karmak throughout the life cycle of each work order for bay assignment, and status.
• Follow up with technician on their assigned work throughout each day to remove obstacles to ensure the job is completed on time according to the repair order.
• Perform daily quality checks on all active units.  Once the unit is completed, review final quality with the technician and sign off on the work order that all work has been done in accordance with the work order.
• Review completed work orders for the proper material usage and proper story from technician, ensuring that no hours are removed from what was reported. Once completed put work order in completed slot.
• Assist with the parts department to ensure that the mechanic has all of the material needed to perform the repair.
• Monitor technician’s progress, attendance and job quality. Offer performance reports to the Service Manager with any recommendations on improving efficiencies and quality.
• Document in writing, any repetitive problem concerning the technician and or issues.
• Technician 101 and Karmak reconciliation will be done before the beginning of the next shift.

Competencies and Qualifications

• High school diploma or equivalent; technical certifications preferred.
• Minimum 3 years of experience in trailer repair with prior supervisory experience preferred. 
• Strong knowledge of trailer systems, including brake and electrical.
• Leadership and communication skills.
• Problem-solving abilities and attention to detail. 

Physical Requirements

• Must be able to lift/carry 100+ lbs infrequently.    
• Prolonged periods of walking and standing.   

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