Shop Foreman- Wilmington

SUMMARY

Assist the service manager in striving to return a satisfactory profit on dealer capital invested while insuring a consistently high level of employee productivity. Accomplish these objectives through the use of proper staff utilization, pricing, DMS system function/reporting, advertising and adherence to facility safety practices.

Job Description:

The Shop Foreman will oversee the daily activities and the employees of the service department and also be responsible for:

- Enforcing with the help of the service manager all company policies and procedures

- Maintaining a safe work environment

- Assisting service manager in maintaining focus on service department budget goals and other objectives for the department

- Help service manager in controlling operating expenses

- Direct the day-to-day activities of the service department employees

- Produces Estimates for charges necessary for repairs for customers

- Assisting the service manager in training and evaluating service department employees

- Helps ensure that a high-quality level of service is provided to our entire customer base.

- Provides technical assistance to service department employees

- Enforces safety requirements, including but not limited to forklift training and operation and use of personal protective equipment

- Understands, keeps abreast of, and complies with federal, state and local regulations that may affect our procedures in the service department.

- Maintains professional appearance and ensures that the service department employees present a professional appearance to the public.

- Carries out disciplinary actions as needed to service department employees.

- Reviews monthly productivity results individually with service department employees

- Conducts department safety inspection on a monthly basis.

- Conducts department meeting with all service department employees monthly

- Assist in hiring of new personnel as needed

Qualifications:

- High School Diploma or GED

- Minimum two years experience as a technician or customer service representative and/or equivalent experience in a service-related industry.

- Possess strong managerial and organizational skills

- Excellent Communication skills both oral and written

- Must be committed to 100% customer satisfaction

- Must have the ability to motivate subordinate employees, and be involved in their career development

- Must have an enthusiasm for training

- Must be able to manage customer expectations, lead direct reports and be flexible with both while meeting objectives.

- Excellent computer skills and familiarity with all Microsoft Office products and software.