Shore Ex Staff - Pride of America

APPLY ONLINE
If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.

ESSENTIAL FUNCTIONS
• Represents the image of the company and perform all activities in an enthusiastic and professional manner.
• Works at the Shore Excursion desk; pier and/or remote location conducting tour sales and assists guests and answers questions.
• Staff is to ask open ended questions regarding the guests tour expectations, recommend tour options, upsell when possible and close all tour sales sold by Norwegian.
• Promotes all excursions included in the itinerary, answer guests question concerning local port highlights & general port information.
• Resolves issues related to an excursion by utilizing all tools provided in the Shore Excursion Guest Service Standards Policy.
• Assists with tour ticket delivery & voyage preparation.
• Assists with end of voyage and end of month inventories.
• Escorts and evaluate tours as needed.
• Promotes, sells & guides the Behind the Scenes Tours.
• Regular duties also include: cross training employee candidates and the training new employees. Managing and conducting tour dispatches from a ship lounge or from the pier.
• Assist with other onboard activities such as but not limited to Pier Welcome Back, and Guest Engagement as required by onboard management.
• Familiar with the roles and responsibilities of the Assistant Shore Excursion Manager.
• Must be able to provide effective Shore Excursion briefings and conduct Q & A sessions with guests and colleagues.
• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
• Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position.
DIMENSIONS
• Responsible for oversight and maintenance of onboard shore excursion equipment/supplies.
• Responsible for sales of various tours based on itinerary and meeting budgeted goals.
• Oversee and provide quality service for a large passenger vessel that can include 4,000+ guests for tour sales and dispatch.

NATURE AND SCOPE
• This position reports to the Shore Excursion Manager and Assistant Manager and is responsible to operate at peak productivity and have a sales & guest centric focus.
• The incumbent must be able to work in a multi-cultural environment; also, must be able to adjust to changes in schedules, assignments and deadlines.
QUALIFICATIONS, EDUCATION AND ATTRIBUTES
QUALIFICATIONS
• Minimum one year of experience in guest services or sales is required; a combination of the two is preferred.
• Intermediate to Advanced level English verbal and writing skills, including the proper use of English grammar is required.
• Intermediate to advanced skills in typing and computer software skills (Microsoft Word, Excel, PowerPoint, Fidelio, AS400, Mac OS) is required.
• Intermediate knowledge of a wide range of itineraries, ports and tours is required.
• Basic ability to speak additional languages such as Spanish, Italian, German, or French is preferred.
• Basic knowledge and understanding of numbering flow “debits/credits”, adjusting entries and corrections is required.
EDUCATION
• High school diploma or foreign equivalent is required.
• Associates degree or foreign equivalent is preferred.
ATTRIBUTES
• Passionate about sales.
• Hospitality and customer service driven.
• Passionate about hospitality and customer service driven
• Must have a professional appearance and good hygiene
• Respect for all co-workers and guests
• Pride in your work by creating positive energy, excitement and fun
• Able to work 7 days a week
• Demonstrate positive behaviors; smiling, being polite and courteous
• Able to develop a camaraderie with team members
• Ability to live in close quarters, share limited space with other cabin-mates

PHYSICAL REQUIREMENTS
• While performing the essential functions of this job, all team members are required to stand; walk long distances on the ship; use hands to touch, handle or feel; reach with hands and arms; talk, hear, taste and smell. All vessel positions require repetitive motion of bending, climbing, going up and down stairs and lifting more than 25 pounds. This job requires specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• All team members must be physically able to participate in emergency life saving procedures and drills. All vessel positions require full use and range of arms and legs as well as full visual, verbal and hearing abilities to receive and give instructions in the event of an emergency including the lowering of lifeboats.
• Work within different temperature changes—indoors to outdoors.
• Able to pass basic safety course.
• This is a minimal description of duties. Other work requirements may be necessary and assigned as business or maritime law dictates.

EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.