Showroom Coordinator

Naperville/Burr Ridge/Arlington Heights Showroom Coordinator (Floater) 

**** Please note that this coordinator will be expected to in the Naperville showroom two days days a week, Burr Ridge showroom two days a week and at our Arlington Heights showroom one day a week.  ***

Hourly rate: $21-$24 per hour 

Why work for Next Door & Window?

• Performance based bonus opportunities
• Employee loyalty. Many of our employees have been with us for 10+ years
• 401K with profit sharing
• Health and Dental benefits
• Paid holidays off
• Flexible Spending account offered
• Holiday parties
• Monthly in office events
• Spirit Days
• Paid vacation that increases with seniority

Showroom Coordinator Overview: The Showroom Coordinator will be responsible for performing and/or supervising all responsibilities and duties relating to the effective operations of the retail door and window showroom by efficiently performing the following responsibilities.

Showroom Coordinator Job Responsibilities: Qualified candidates can expect to perform the following responsibilities and duties as well as any that may be reassigned based on future requirements.

• Schedule appointments for all showroom guests.
• Responsible for opening and closing duties daily such as locking/unlocking showroom and turning on/off the computer and phone system.
• Ensures customers are serviced at the highest level of satisfaction through quality service/products, courteous employees and quick response to needs.
• Assists customers with selection of merchandise and performing all other related duties.
• Train and continued study of the products and installation of Next Door and Window at a higher level to insure all questions can be answered for all customers in the showroom. Become the Expert.
• Establish and promote effective internal sales specials on a regular basis.
• Maintains cleanliness of showroom always including bathrooms, kitchen area, floors and all displays as needed. Keeps a log of weekly cleaning schedule.
• Reviews, on a continuous basis, the general business climate for the showroom.
• Maintains product information brochures for the showroom as well as mobile home show bins as needed.
• Knowledge of who to contact in regards to showroom maintenance and general day to day showroom functions.
• Handle inbound and outbound calls in professional and friendly manner and performs general office duties.
• Handle all Leads generations via phone, live chat and email scheduling appointments for a free in-home estimate.
• Responds to telephone calls and directs customer inquiries relating to the management of the showroom promptly and resolves any problems that arise.
• Follows up on all customer inquiries and/or complaints and establishes conclusions in a timely manner.
• Assists by attending and/or coordinating of special events (Open House/Home show events) as needed.
• Performs other related duties as assigned.

Showroom Coordinator Desired Qualifications: qualified candidates should be able to successfully meet the following qualifications.

• Contain a Business Casual wardrobe that presents a professional image to customers.
• Must be able to portray the company’s core values to customers.
• High School Diploma or Equivalent. Customer experience and/or inside sales helpful.
• Flexible work schedules including Saturdays
• General job skills being sought include the following:
• Oral Communication Skills
• Written Communication Skills
• Interpersonal Skills
• Customer Relations
• Customer Service
• Diplomacy
• Organization
• Computer Literacy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.