Side Development Quality Assurance Trainer

FES- Further Enterprise Solutions a leading provider of engineering services, turnkey solutions, and software solutions, Founded in 2002 by wireless industry veterans, FES has rapidly grown to become a leading provider of innovative solutions to leading telecommunications providers and equipment manufacturers. FES is headquartered in Philadelphia, PA with branch offices through the U.S. and Canada to ensure a rapid response and face to face contact with our clients and staff.

SOW • Training Ericsson CMs and SP on project specifications, ways of working and Ericsson processes • Tracking an clarifying local project deviations from Ericsson and customer specifications • On boarding orientation for new CM and SP assigned to the project/market • Providing training to CMs and SPs regarding project specific and national requirements • Tracking local project quality issues • Ensuring all project based SD (Site Development) personnel are competent, familiar with project standards & processes and adherence to quality standards QA responsibilities include but are not limited to: • Support scheduling and coordinating internal quality audits. o Selection of sites for audit o Coordinate auditor access to sites o Review audit results with CM team and responsible SP o Review (accept/reject) SP audit disputes o Facilitate corrective action with CMs and SPs o Report quality score resulting from audits • Facilitate the development and implementation of action plans to improve quality scores • Site punches. o Punch sites with CMs and SPs to insure they understand how to properly perform a site punch, pre “Construction Complete. o Perform independent site punches to measure the quality of the CM and SP punch, post “Construction Complete”. • Training o Identify training opportunities and facilitate training for the CM team o Train new CMs and PMs on Ericsson tools, ways of working, processes and project specifications • Participate in project kick off meetings • Host Quality Awareness Meetings • Audit a percentage of close out packages to insure quality, accuracy and that the COP process is followed • Provide quality orientation for new CMs • Evaluate processes and identify areas requiring improvement • Work with the CM team to identify, develop and implement process improvement plans • Work with process owners to ensure Ericsson processes are adapted to fit project specific requirements • Provide mentorship and guidance to CMs, SPs and other project team members regarding workmanship quality, project specifications and processes. • Perform Root Cause Analysis (RCA) as necessary and facilitate the development and implementation of preventative action plans • Ensure the project document library is up to date and the latest document revisions have been shared with the project PMs, CMs and SAMs. • Work with the customer to provide clarity regarding customer processes and specifications • Identify and document all deviations from Ericsson and customer national specifications and processes • Ensure the Ericsson QA organization is kept abreast of all specifications and processes deviations • Ensure written acceptance from the customer is received for all deviations from customer processes and specifications Key skills: - Good communicator - Experience performing and/or managing wireless site construction work - Microwave construction experience is a plus - Ability to address/train small to medium groups of people - Knowledge of MS Outlook, Excel and Powerpoint - Ability to write and review process documentation and MOPs MUST BE A SELF STARTER WITH EXCELLENT COMMUNICATION SKILLS. MUST ADEPT AT TRAINING AND COMFORTABLE PRESENTING TO LARGE GROUPS OF CMs AND CONTRACTORS.