Silver Dollar City Resort - Front Office Manager (EXE)

Job Summary

Silver Dollar City is ushering in a new era of Ozarks hospitality with its first-ever landmark resort, a stunning six-story, craftsman-style, 262-room retreat which overlooks sweeping, untouched vistas of the Ozark Mountains and Table Rock Lake. Thoughtfully designed to blur the lines between nature, craft, and comfort, Silver Dollar City Resort offers guests direct, priority access to the park and nearby attractions and serves as a focal point of a major multi-million-dollar investment redefining the Branson experience. From the theme park and White Water to Showboat cruises and the region’s most beloved adventures, the resort is the best way to experience it all. 

Joining the Silver Dollar City Resort team is becoming part of a legacy of service. Rooted in the Herschend family’s decades-long commitment to heartfelt hospitality, inspiring storytelling, and the preservation of regional craft, this organization has grown from a single cave tour in the 1950s into the world’s largest family-owned theme park, attractions, and hospitality company. If you’re passionate about creating meaningful, memory-making experiences and want to play a foundational role in shaping how thousands of families discover the Ozarks for generations to come, this is a rare opportunity to help build something extraordinary with a mission-driven team that truly cares. 

A department head-level position, the Front Office Manager directs the overall hospitality operation of the resort’s front office including front desk and PBX, guest services, valet/bell and concierge/ticketing sales. This person directs and works to successfully execute all front office operations including arrival and departure efficiency, staff service, knowledge and friendliness while continually improving the overall guest experience resulting in high guest satisfaction and repeat visitation. Additionally, the Front Office Manager is charged with positioning the resort daily to maximize room occupancy and revenue.