Silver Strike Resident Manager - Year Round

Classic, consistent quality from a winning team!

Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).

• Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
• Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
• Subsidized meals at Employee Dining Rooms offered for staff while on shift
• Subsidized housing options available for seasonal full-time staff
• Discounts for staff members at restaurants, shops, and service providers in Park City
• Healthcare options are available for staff members
• 401k plan with company match

PURPOSE OF POSITION: The Silver Strike Resident Manager is responsible for delivering overall owner, guest, and employee satisfaction at Silver Strike Lodge. 

This position is required to live on property full time. A one-bedroom residence is provided complimentary, including all utilities. 

RESPONSIBILITIES: 

Property & Facilities Management

• Provide oversight related to all building management and maintenance issues
• Monitor maintenance projects to completion and work with sub-contractors as needed, act as lead contact for reserve studies that will be conducted every 3 years 
• Learn and understand basic building mechanics, inspect the property and physical assets daily 
• Negotiate contracts with sub-contractors and partners
• Ensure that monthly security and unit wellness checks are completed, monitored for completeness based on checklist protocol, and proactively communicate with owners 

HOA Governance & Financial Oversight

• Lead association board meetings and annual meetings; take minutes and facilitate board elections
• Liaise with HOA board bi-weekly (or as needed) to review projects and processes
• Review and summarize monthly balance sheet and profit & loss statements
• Review all invoices and complete bill-pay prior to board approval, including explanations for unusual expenses
• Develop and regularly monitor the annual HOA budget

Food & Beverage Operations

• Coordinate, facilitate, and operate all food and beverage programming and services
• Plan and forecast activity levels to ensure appropriate food and beverage ordering
• Supervise food and beverage team members assisting with operations

Community Relations & Leadership

• Serve as a primary point of contact for owners to alert the HOA of problems, complaints, infractions of rules, and suggestions for approval 
• Send monthly newsletters with updates on the property and surrounding area
• Foster a welcoming environment for owners, guests, and staff
• Act as a community leader building relationships with owners and guests
• Lead a continuous improvement culture to enhance service and efficiency
• Attend weekly meetings with Deer Valley management; collaborate across departments
• Perform other duties as assigned

QUALIFICATIONS:   

• Minimum of two years management experience in the hospitality industry required 

• Experience managing employees, facilities, and HOAs strongly preferred 

• Understanding of budgets, financials, P&L statements strongly preferred 

• Food and beverage experience strongly preferred 

• Must be able to lift 30 lbs., carry luggage, and have a valid driver's license 

• Have or be willing to obtain Food Safety Manager certification, Alcohol Certification, and PMC certification 

DATES OF EMPLOYMENT: 

• Year Round 

PAY RATE: 

• Salaried 

Deer Valley Resort is an Equal Opportunity Employer.