Site Leader

Position Summary

The Site Leader oversees the day-to-day operations of a small onsite services center, ensuring exceptional customer service, operational efficiency, and contract compliance. This role serves as the primary onsite contact for customers, supports a small team, and manages mail, shipping, copy, scanning, and related office services.

• Lead daily operations of mail, copy, scanning, shipping, and receiving services.


• Serve as the primary customer contact and resolve service issues promptly.


• Support and guide a small team, including task assignments, training, and workflow coordination.


• Ensure compliance with service level agreements (SLAs) and contractual requirements.


• Monitor site performance, maintain operational reports, and support continuous improvement initiatives.


• Operate and troubleshoot office technology, including copiers, multifunction devices, mail, and imaging equipment.


• Coordinate supplies, vendor interactions, and facility-related requests as needed.


• Assist with recruiting, onboarding, and development of site personnel.

• High school diploma or GED required.


• 2+ years of customer-facing experience in office services, mailroom, print production, or a related environment.


• Previous leadership, training, or team lead experience preferred.


• Strong customer service, communication, and problem-solving skills.


• Comfortable using office technology and business systems.

• Ability to stand, walk, bend, and lift up to 50 pounds.


• Comfortable working in a fast-paced office services environment.