Site Leader

About Capacity: Are you ready to take your career to the next level with a dynamic and innovative company? At Capacity LLC, a leader in logistics and 3PL solutions, we believe our people are the key to our success. We’re looking for talented individuals to join our fast-paced, collaborative team where communication, teamwork, and leadership drive real impact.

Here, you’ll thrive in a culture that values continuous learning, professional growth, and innovation—all while having fun along the way. Whether you're starting out or advancing your career, Capacity LLC offers the perfect platform to grow and succeed.

Join us and be part of a company where excellence, customer satisfaction, and our core values are at the heart of everything we do.

Primary Duties and Responsibilities:

• Operations Leadership
  
  
  
  • Lead all day-to-day 3PL warehouse and distribution operations.
  
  
  • Ensure accurate, timely, and cost-effective receiving, storage, picking, packing, shipping, and returns.
  
  
  • Establish and maintain operational KPIs, productivity standards, and service-level objectives.
  
  
  • Optimize warehouse layout, labor utilization, workflows, equipment, and processes.
  
  
  • Ensure customer orders are processed accurately and on time.
  
  
  • Manage relationships with internal departments.
  
  
  
  


• Financial & Business Management
  
  
  
  • Have overall P&L responsibility for the 3PL operation.
  
  
  • Develop labor forecasts, labor plans, and operating targets.
  
  
  • Monitor revenue, labor costs, operating expenses, productivity, and profitability.
  
  
  • Identify opportunities to improve margins and reduce operating costs.
  
  
  • Develop operational strategies for new and existing customers in partnership with senior management.
  
  
  • Support business development and customer retention initiatives.
    Customer Management
  
  
  • Serve as a senior point of contact for key 3PL customers.
  
  
  • Build strong, long-term customer relationships and ensure service expectations are consistently met.
  
  
  • Resolve escalated operational issues quickly and professionally.
  
  
  • Partner with sales and implementation teams to onboard new customers successfully.
  
  
  
  


• People & Team Leadership
  
  
  
  • Recruit, train, coach, and develop warehouse and operations leadership teams.
  
  
  • Establish clear expectations, accountability, and performance standards.
  
  
  • Develop supervisors and managers to create a strong leadership pipeline.
  
  
  • Manage staffing levels according to business volume and customer requirements.
  
  
  • Promote a culture of teamwork, accountability, safety, and continuous improvement.
    Inventory & Technology
  
  
  • Maintain high inventory accuracy and establish effective cycle-counting and inventory-control procedures.
  
  
  • Oversee utilization of WMS, TMS, ERP, and other logistics technology.
  
  
  • Analyze operational data and reporting to identify trends and improvement opportunities.
  
  
  • Lead implementation of new systems, processes, automation, and technology as needed.
  
  
  
  


• Safety & Compliance
  
  
  
  • Ensure compliance with OSHA, company safety policies, and applicable federal, state, and local regulations.
  
  
  • Maintain a safe, clean, and organized facility.
  
  
  • Enforce safety training and accountability programs.
  
  
  • Investigate incidents and implement corrective actions.
  
  
  • Continuous Improvement
  
  
  • Implement Lean, Six Sigma, 5S, or other continuous-improvement methodologies where appropriate.
  
  
  • Identify bottlenecks and implement solutions to improve throughput, quality, and profitability.
  
  
  • Enforce standardized operating procedures and best practices.
  
  
  • Drive automation and process improvements that support scalability.
  
  
  
  


• Key Performance Indicators (KPIs)
  
  
  
  
  • The Site Leader will be accountable for metrics including:
  
  
  • On-time shipping and order fulfillment
  
  
  • Inventory accuracy
  
  
  • Order accuracy
  
  
  • Labor productivity
  
  
  • Warehouse utilization
  
  
  • Customer satisfaction / retention
  
  
  • Cost per order / unit
  
  
  • Revenue and gross margin
  
  
  • EBITDA / operating profitability
  
  
  • Employee turnover
  
  
  • Safety performance
  
  
  • Carrier performance
  
  
  • Claims, damages, and shrink
  
  
  • SLA compliance
  
  
  • High-level client interactions and management around needs that will impact their teams
  
  
  • Increasing profit margin
  
  
  • Continuous improvement
  
  
  • Work closely with safety to maintain a clean and safe space for employees
  
  
  • Conflict resolution and corrective action with staff, as needed to maintain a safe and harmonious workplace.
  
  
  • Coordinate with vendors as needed
  
  
  • Work closely with departments in our corporate HQ
  
  
  
  

Qualifications and Skills:

• 7+ years of progressive experience in logistics, warehousing, distribution, fulfillment, or 3PL operations.


• 3+ years in a senior operations management or General Manager role preferred.


• Proven experience managing a high-volume warehouse or multi-client 3PL operation.


• Strong understanding of warehouse management, inventory control, fulfillment, transportation, and supply-chain processes.


• Demonstrated P&L, budgeting, forecasting, and cost-management experience.


• Strong leadership and people-management skills.


• Experience with WMS/ERP/TMS platforms.


• Strong analytical, problem-solving, and decision-making abilities.


• Excellent communication and customer-management skills.


• Ability to work in a fast-paced, changing environment and manage multiple priorities.