Site Manager

We are seeking a customer-focused Site Manager to oversee onsite business operations and lead a small team supporting a valued client. In this role, you will manage daily service delivery, drive operational excellence, develop employees, and build strong customer relationships while ensuring service levels are consistently exceeded.

• Lead day-to-day operations for a site providing services such as managed print, mail, imaging, courier, hospitality, and document services.


• Supervise, coach, and develop a small team while fostering a positive, high-performing culture.


• Build strong client relationships and serve as the primary onsite point of contact.


• Ensure service level agreements (SLAs), quality standards, and operational goals are achieved.


• Identify opportunities to improve processes, increase efficiency, and enhance the customer experience.


• Monitor staffing needs, workflow demands, and resource allocation.


• Support business reviews, operational reporting, and customer presentations.


• Manage performance, employee development plans, training, and recognition programs.


• Partner with leadership and internal teams to resolve service, billing, and operational challenges.

• High School Diploma or GED required.


• 3+ years of experience in operations, business services, technical support, or a related customer-facing environment.


• Leadership or supervisory experience preferred.


• Strong customer service, communication, and problem-solving skills.


• Comfortable presenting information to clients and small-to-medium groups.


• Proficient with Microsoft Office 365.


• Ability to manage multiple priorities in a fast-paced environment.

You thrive in a leadership role, enjoy building client relationships, and are motivated by creating efficient operations while developing people and delivering outstanding service.