Site Supervisor

The Site Supervisor is responsible for the day-to-day operations, supervision, and performance of contract personnel supporting administrative services for a federal government agency. This role ensures services are delivered in accordance with contract requirements, quality standards, and established operating procedures. The Site Supervisor serves as the primary on-site point of contact partnering closely with contract leadership and federal stakeholders to resolve issues, maintain continuity of service, and drive process improvement.

Key Responsibilities

• Oversee daily operations across assigned service areas (e.g., mail services, copy center, supply management, administrative support).
• Ensure all tasks are performed in accordance with contract requirements, established quality standards, and Standard Operating Procedures (SOPs).
• Supervise, train, and manage assigned personnel; provide day-to-day direction and performance feedback.
• Develop schedules and staffing plans to ensure adequate staffing and coverage to meet service level requirements.
• Prepare and submit required reports (e.g., staffing, operational, inventory, and quality/performance reports) accurately and on time.
• Identify, recommend, and implement opportunities to improve processes, efficiency, and service delivery.
• Escalate operational issues, risks, and customer concerns promptly to federal and contract management; track actions through resolution.

Education: High school diploma or equivalent.

Experience: Minimum 5 years of experience in facilities management and/or site operations management. Experience must include:

• Mail services: Skill and experience demonstrating compliance with United States Postal Service mail practices and use of various express mail services.
• Experience supporting copy center operations.
• Inventory management: Experience with inventory control practices.
• Copy Center: Skill and experience in support and operations of Mail Center and Copy Center equipment, including high volume computerized Multi-Functional Devices (MFD’s) and scanners.
• Leadership: Experience supervising staff, creating schedules, and ensuring coverage to meet operational requirements.
• Availability: Occasional evening/weekend support as needed.

Core Competencies

• Strong communication (written and verbal)
• Collaboration and stakeholder management
• Problem-solving and sound judgment
• Planning, prioritization, and time management
• Attention to detail and quality
• Customer Service Excellence

Work Environment & Physical Requirements

• Work is performed in an office environment within federal facilities.
• Requires standing and walking throughout the workday.
• Must be able to lift and move items up to 70 pounds.
• Schedule adjustments may be required based on operational needs.

 Clearance: Must be authorized to work in the United States; ability to obtain/maintain Moderate Risk Public Trust  

HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, or any other protected status under applicable law.

If you require a reasonable accommodation during the application process, please contact us at [email protected].

HeiTech Services may utilize technology-assisted tools, including artificial intelligence, to support the review of application materials. These tools are used to enhance efficiency; however, all hiring decisions are made by human reviewers in accordance with federal hiring guidelines.