Social Service Supervisor

Social Service Supervisor

Help Families Move Forward!

$66,684

MSW or Related Degree Required

THE ROLE

Win is seeking a mission-driven Social Service Supervisor to lead and support a team of Case Managers within our Transitional Housing programs. In this role, you will ensure high-quality, trauma-informed services are delivered to families experiencing homelessness while promoting best practices, staff development, program compliance, and successful client outcomes. You will play a critical leadership role in helping families achieve stability, independence, and permanent housing.

WHAT YOU WILL DO

• Supervise, coach, and develop Case Managers to ensure the delivery of high-quality, client-centered services


• Lead multidisciplinary case conferences and provide crisis intervention support for families with complex needs


• Champion the use of Evidence-Based Practices, Motivational Interviewing, and Trauma-Informed Care throughout program operations


• Monitor case management services, client assessments, Individualized Living Plans, and documentation to ensure compliance and quality standards


• Audit CARES records and client charts to maintain DHS, OTDA, and Win audit readiness


• Build and maintain partnerships with community providers to connect families with housing, mental health, substance use, and supportive services


• Develop workshops, facilitate client engagement activities, and support housing-focused programming


• Serve as a key member of the leadership team by providing operational oversight, participating in housing initiatives, and supporting program services in the absence of the Program Director

WHO YOU WILL BE

• You will hold an MSW or related degree


• 3–5 years of experience providing counseling, case management, or residential services to families and individuals experiencing homelessness


• You will bring prior supervisory experience or demonstrated leadership capabilities in a social services environment


• You will have strong knowledge of Evidence-Based Practices (EBP), Motivational Interviewing (MI), and Trauma-Informed Care (TIC)


• You will demonstrate experience supporting vulnerable populations, including survivors of domestic violence and individuals facing mental health, substance use, and housing challenges


• You will possess exceptional organizational, communication, and documentation skills


• You will have working knowledge of entitlement systems and community-based resources