Social Worker- Care Management

The Care Manager, Social Worker is responsible for identifying and understanding community-based resources and connecting patients with these resources as needed. Previous experience with epic and hospice and palliative services preferred.

• Full Time/Benefit Eligible


• Monday - Friday - 8:00am-4:30pm


• Columbus, OH

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Complete patient assessments to evaluate all social, psychological, or environmental needs related to the impact of admission, diagnosis, treatment, or discharge.


• Provide patient/caregiver with education, information, and referral services. Provide patient/caregiver with relevant information about medical illness, behavioral health, insurance coverage, support, and community services.


• Develop plan of care for patients in collaboration with the primary care team. Document in the medical record as indicated and designated case management tool accurately.


• Provide ongoing communication between the patient and health care team to ensure improved patient outcomes and high quality of patient care. Conduct end-of-life discussions with patient/family, as needed.   


• Facilitate referrals to other disciplines and internal health and community based programs as needed to improve patient outcomes. Coordinate and participate in interdisciplinary patient/caregiver conferences.


• Participate in departmental process improvement initiatives, work on special projects as needed and attend all departmental meetings.


• Serve as an advocate and resource for the patient/caregiver.


• Provide temporary case management to a specified case load.

Qualifications

A. Experience, Education, Licensures & Certifications 

• Required: Five years or more clinical and care management experience in hospital, home health/hospice, or managed care setting


• Required: Licensed Social Worker in the state of Ohio


• Required: Active Ohio driver's license with the ability to travel throughout COPC's service area as needed


• Required: Five or more years’ clinical and care management experience in hospital, home health/hospice, or managed care setting


• Required: Previous experience working with Medicaid patients; knowledge of Medicaid rules and regulations


• Preferred: Master's degree in Social Work


• Preferred: Epic EHR system experience
  
  
  

B. Knowledge, Skills & Abilities

• Proficient in computer software and usage including but not limited to Microsoft Outlook and Microsoft Excel


• Knowledge of community resources and behavioral needs for adult population


• Knowledge of trends in healthcare, managed care, Medicaid, case management, medical management and quality improvement


• Demonstrate awareness and ability to work alongside diverse cultures and patient populations


• Ability to create positive working relationships with physicians and other members of the health care team


• Ability to demonstrate work toward the progress of patient- centered goals


• Ability to adapt to changing environment


• Ability to work independently and within a team environment with minimal supervision


• Excellent negotiation and advanced conflict resolution skills


• Strong analytical, organizational, and time management skills


• Strong written and verbal communication skills; ability to communicate effectively in stressful situations 


• Self-disciplined, energetic, passionate, and innovative


• Decision making/problem solving and training/teaching skills


• Critical and ‘systems' thinker with strong attention to detail