Software Configuration Analyst

We are seeking a highly skilled Software Asset Configuration Manager onsite in Colorado Springs, CO to support our NORAD-NORTHCOM (N&NC) IT Enterprise Services (NITES) Program. Our customer maintains a highly demanding mission and requires expert technical and professional management support to ensure secure, reliable, and uninterrupted availability of the Department of Defense IP networks.

Key Responsibilities:

• Independently Manage Software Assets: Serve as the sole point of contact (POC) for software asset configuration management with minimal oversight. Handle all activities related to current and new software assets requested to be added to the Configuration Management Database (CMDB).


• Maintain Software Catalog Accuracy: Develop, maintain, and ensure the accuracy of the software catalog in relation to the master software inventory, reflecting all software currently in use on the N&NC networks.


• Track and Manage Software Licensing and Compliance: Monitor software licensing and compliance to prevent over-utilization of controlled software products. Provide documentation for metadata to software and licensing/compliance requirements and update status on current license/compliance accounts.


• Analyze Enterprise Architecture: Evaluate existing Enterprise Architecture products to develop, update, and maintain baseline configuration management artifacts and metadata for systems supporting N&NC mission sets and critical processes.


• Manage Software Lifecycle: Oversee the software lifecycle to ensure concurrent software versioning, reducing vulnerabilities on the network and promoting cybersecurity standards.


• Oversee Software SACM Processes: Ensure that software components (Configuration Items) forming delivered services are identified, baselined, and maintained on both the operational network and in the software catalog. Ensure service release into controlled environments and operational use are based on formal approval, and maintain accurate configuration information on historical, planned, and current software for all systems and services used by the Government customer.


• Brief Software Changes: Present software changes at the Configuration Advisory Board (CAB) meetings attended by the Government Customer to receive approvals for changes.


• Research and Procure Software: Research software to create Bill of Materials for the acquisitions team. Produce Bill of Materials for Government Furnished Equipment (GFE) purchases, research and determine appropriate software to maintain functionality after items have gone end of life/sale, and research software to verify suitability for network inclusion and addition into CMDB. Provide technical evaluation of vendor quotes for accuracy prior to contract awards.


• Create and Maintain Reports: Generate and maintain Monthly Definitive Media Library Reports and Semi-Annual Microsoft True-Up Reports. Maintain software assets and license documentation in at least two definitive media libraries (DMLs). Draft deliverables in accordance with contract requirements such as lifecycle technical refresh plans or other required documents.


• Engage with Stakeholders: Work directly with Government customers, internal customers, team members (other functional areas), and management to update, maintain, and edit the Approved Software Catalog. Conduct cost-benefit analysis research to provide best-fit software solutions for customer requests, and understand the issues, develop solutions, and determine appropriate software to fulfill service requests, break-fix requests, software requests, and ongoing technical issues resolution efforts.


• Support Hardware Asset Configuration Management: As an alternate, support hardware asset configuration management by updating and maintaining the approved Hardware (HW) catalog and relevant SACM HW processes/procedures/duties/responsibilities.


• Collaboration with Change Management: Work closely with change management and may act as alternate change manager in the absence of the primary.

Required Qualifications:

• Educational and Experience Requirements: Bachelor’s degree with 4+ years of experience or Master’s degree with 2+ years of experience; additional years of directly applicable experience may be accepted in lieu of a degree.
• Security Clearance: Currently possess an active Secret security clearance with the ability to obtain Top Secret/SCI clearance.
• Certifications: CompTIA Security+ CE certification.
• Technical Skills: Experience using MS Visio, MS Excel, and Government ticketing systems.
• Strong Background in Configuration Management.

Preferred Qualifications:

• Skills: Excellent project, technical, interpersonal, presentation, and problem management skills.
• Communication: Ability to communicate detailed technical information orally and in writing without oversight.
• Familiarization: Knowledge of NORAD/USNORTHCOM missions and DOD regulations and directives. Highly prefer ServiceNow experience in Configuration Management.