Software Engineer

• Design and build the response generation pipeline — routers, orchestrators, synthesizers that classify intent, assemble context, select tools, and decide whether to send or escalate.
  
  


• Develop knowledge retrieval that grounds responses in accurate, complete, current data despite messy inputs.
  
  


• Build tool orchestration layers that execute multi-step workflows reliably, with graceful handling of API failures mid-conversation.
  
  


• Create evaluation frameworks that measure quality against real conversations and catch regressions pre-customer.
  
  


• Implement observability and tracing that makes agent reasoning legible to non-technical support teams.
  
  


• Design no-code controls that let support leads adjust agent behavior.
  
  


• Extend the system to voice — real-time transcription and the same tool-use capabilities as text.
  
  


• Optimize speed and cost via model routing, caching, and prompt refinement.
  
  


• Own infra, data pipelines, integrations, and API work.
  
  

Requirements

• Proven track record shipping production systems real users depend on.
  
  


• Full-stack comfort — you pick up whatever the problem requires.
  
  


• Deep thinking about reliable retrieval pipelines.
  
  


• Pragmatism about models: frontier, fine-tuned, or simpler — whatever fits.
  
  


• Strong eval discipline; you measure impact on real conversations before shipping.
  
  


• Experience where your work directly shapes the product