Software Support Representative

Software Support Representative

Position Overview

Estimating Edge, LLC. is looking for a well-qualified candidate to fill an opening in our Software Support Department. We are looking for someone who is comfortable using a computer and has good typing skills. Our preferred candidate is comfortable troubleshooting hardware and software issues. They enjoy working in a team environment.

Qualifications & Skills

• High School Diploma or GED


• Must be legally able to work in the United States


• Construction experience (a plus)


• Ability to read blueprints and construction estimating experience (a plus)


• Computer software experience


• Proficient with Microsoft Windows OS (10, 11)


• Proficient with MS Office


• SQL Server and SQL Server Management Studio experience (a plus)


• Ability to speak clearly and accurately.


• Demonstrated proficiency in typing and grammar.


• The applicant will be required to pass a math test to determine their ability to understand and apply basic mathematical concepts correctly.


• Collaborative and enthusiastic.


• Ability to multi-task

Essential Job Functions

• Provide technical and software support to clients via phone, e-mail, and chat.


• Diagnose and resolve technical hardware and software issues.


• Follow standard processes and procedures.


• Accurately process and document all transactions.


• Follow up and make scheduled callbacks to clients when necessary.


• Training clients to operate and customize the program.

Conditions

• Must be able to sit for extended periods of time.


• Position requires the use of a headset handset.


• Able to work in Palm Beach County, FL home office (a plus)

Company Overview

As a technology leader in the AEC industry, the Estimating Edge has been a trusted provider of construction estimating software, called the EDGE™ for over 30 years. The market leader, the Estimating Edge was one of the first companies to build a solution that has a complete construction estimating solution-Takeoff and Cost Estimating in just one software application. The EDGE enables commercial subcontractors to prepare job estimates with greater accuracy, increased efficiency, and consistent estimates across companies, resulting in better forecasting for job profitability.

Generous Benefits Package

• Medical, Dental, and Vision


• Basic Life Insurance and AD&D


• 401k with company match


• 9.5 paid company holidays per year


• Paid Time Off