Software Technician

We’re looking to bring on a Software Technician to join our team. This is a great opportunity for someone early in their career who is looking to gain hands-on experience in software support and GIS-related work, while also being a strong fit for someone with more experience who enjoys working across a variety of technical functions.

In this role, you’ll perform a range of Support and Services activities within the Software department, working both independently and as part of a team. You’ll be involved in day-to-day software support, configuration, testing, and data-related tasks while contributing to projects that support both internal teams and client needs.

About Us

Compensation

$22.00 to $26.00 per hour depending on your skills and years of experience

Duties and Responsibilities 

• Assist with various Software related activities including, but not limited to support, testing, configuration, quality control, deployment, and data editing.


• Perform Geodatabase editing, querying and analysis tasks using Esri or GeoCurrent software tools.


• Assist with the installation and configuration of Esri, GeoCurrent, and third-party software applications.


• Provide client technical support for GeoCurrent and Esri software products.


• Track daily activity and provide updates to supervisor.


• Comply with all safety policies and procedures. Report all unsafe activities to supervisor and/or Human Resources.


• Perform other approved duties as assigned by supervisor and department management.

Knowledge, Skills, and Abilities 

• General knowledge of how software applications and computer systems work.


• General understanding of Geographic Information Systems.


• Excellent oral and written communication skills that allow for information to be disseminated to all levels of employees.


• Ability to excel in a detail-oriented environment with a high level of accuracy.


• Ability to work in a team environment and establish/maintain effective work relationships.


• Ability to frequently communicate with co-workers and clients; must be able to exchange accurate information.


• Ability to be productive from either an office or remote working location.

Education and Experience

We are open to candidates at varying experience levels. Ideal candidates may bring a combination of the following:

• Bachelor’s degree in Geography, Computer Science, or other closely related degrees plus a minimum of one (1) year of experience showing demonstrated proficiency with software applications and Esri ArcGIS suite of products OR an equivalent combination of education and experience.


• Experience in compiling formal written reports for external clients.


• Professional GIS experience in the utility sector is a plus.


• Experience with ArcGIS Server, ArcGIS Pro, ArcGIS Online, SQL Server is a plus.


• Professional experience with client interaction.


• Ability to get training and obtain a level of Esri certification, as directed by supervisor.

Additional Requirements 

• Must possess a valid driver license