Solutions Engineer (Professional Services Engineer)

Artificial Intelligence (AI) is transforming government. Across Defense, Health and Human Services, Homeland Security and Emergency Management, Sciences, Natural Resources and Regulatory functions- all are recognizing the power of human-machine teaming. Nothing moves in AI and machine learning (ML) without training data, and only high-quality training data can produce accurate and robust AI/ML powered solutions. Creating high quality training data at the scale necessary to meet the demands of our government mission partners is incredibly challenging. Few companies can do it. Even fewer can do it well. Since 2017, Figure Eight Federal has proven it can do both.

In March 2019, Figure Eight was acquired by Appen. Headquartered in the National Capital Region, Figure Eight Federal was created to specifically serve the needs of our government customers. Together, Appen and Figure Eight Federal, combine the best of human and machine intelligence to provide high-quality annotated training data that powers the world’s most innovative machine learning (ML) mission solutions. The Figure Eight platform enables ML and data-driven business solutions to scale across a diverse set of industries including retail, automotive, finance, manufacturing, agriculture, life sciences, robotics, and more. The Figure Eight platform transforms audio, video, text, and images into high-quality annotated data to support a variety of use cases ranging from computer vision and search relevance to data categorization and natural language processing (NLP). Learn more at www.f8-federal.com.

This role is a full-time position providing platform administration support to our customers. The role is based in our Roslyn office and will report to the Professional Services Engagement Manager. You will work closely with Figure Eight internal resources from Professional Services, Engineering, Dev-Ops, Machine Learning, Program and Product Management as well as with our integration partners. Day-to-day responsibilities involve consulting on use cases and delivering value through Figure Eight’s technology, as well as ensuring data quality for our customers.

• Passionate about technology and interested in emerging technologies
• Driven to learn and keep learning, especially through self-teaching
• Organized, detail-oriented and results-focused
• Gritty and willing to get into the weeds to solve a problem
• Capable of providing and receiving feedback in an honest, respectful way

• Design, build and implement custom solutions to process large amounts of data through the Figure Eight Federal Platform
• Provide technical recommendations as a “trusted advisor” to internal and external stakeholders with a “customer first” mentality
• Partner with Customer Success and Managed Services Teams as the technical liaison to deliver projects, drive adoption, minimize churn and drive renewals
• Collaborate closely with Product and Engineering teams to influence product roadmap based on market/customer requirements
• Travel to customer on sites as needed

• US Citizenship
• BS in Computer Science or Technical Bootcamp Equivalent
• Minimum 5 years of implementation experience and/or in a technical customer-facing role
• 2+ years experience programming with JavaScript and/or Python
• Working knowledge of scripting and coding, database querying, and web development (e.g. HTML, CSS, and SQL)
• Ability to break down complex problems and resolve through customer consultation and execution
• Strong communication skills, including the ability to relate complicated concepts to both non-technical and technical audiences
• Ability to effectively manage multiple conflicting priorities, respond promptly and manage time effectively in a fast-paced, dynamic team environment

• ABILITY TO OBTAIN AND MAINTAIN A SECRET AND/OR TOP-SECRET CLEARANCE

• Active Secret or Top Secret clearance
• Knowledge of ETL and ETL workflows
• Exposure to AWS Cloud Services, such as S3 and Lambda
• Experience building Executive-level and customer-facing dashboards and analysis

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.