Solutions Specialist

Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to the best technology, support, and experience. We are driven by our passion for innovation, growth, and connecting people. If you believe in the transformative power of technology-driven solutions and meaningful communication, Propio could be the ideal place for you.  

The Solutions Specialist works closely with clients, the Client Success team, and internal departments to design and deliver optimal solutions for customer configurations and integrations. This role focuses on implementing client configuration tickets, troubleshooting production issues, and acting as a bridge between system integrations and product teams to drive platform improvements.  A strong ability to communicate technical solutions, problem-solve, and proactively suggest enhancements is key to success in this position.  

Key Responsibilities: 

Client Configuration: 

• Complete and implement client configuration tickets in line with project requirements and deadlines 
• Ensure configurations meet client expectations and system standards 

Client Interaction and Collaboration: 

• Collaborate with the Client Success team to review and discuss configuration settings 
• Join client calls to present solutions, gather feedback, and address concerns regarding configurations and integrations 

Problem Solving and Support: 

• Troubleshoot and resolve production issues promptly, ensuring minimal disruption to client operations 
• Leverage technical expertise and investigative skills to deliver accurate and effective resolutions 

Cross-Team Liaison: 

• Serve as a liaison between the System Integrations team and the Product team to identify and communicate areas for platform improvement 
• Advocate for client and operational needs by proposing actionable improvement ideas 

• Bachelor’s degree in computer science, Information Technology, or a related field, OR equivalent experience in a similar role 
• Demonstrated experience in technical configurations and client-facing roles 
• Strong problem-solving skills, with a proactive approach to troubleshooting and issue resolution 
• Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences 
• Familiarity with Salesforce, APIs, and data integration platforms is a plus 
• Strong analytical skills and the ability to identify areas of improvement and innovation within systems and processes 
• A client-focused approach, committed to providing high-quality service and solutions