Spa Attendant - Lakeside Spa & Fitness

Relax and recharge at Loews Ventana Canyon Resort, a top choice among Arizona luxury resorts. Whether you explore the best of Tucson or enjoy the stunning Catalina Mountain range, you can consider us your desert oasis. Welcome to a Sonoran Escape for the Senses.

Job Title: Spa Attendant 
Reports To: Spa Manager

Who We Are: 
Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. 
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. 
Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. 

What We Offer: 

• Competitive health & wellness benefits, 401(k) & company match 
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement 
• Pet Insurance and Paid Pet Bereavement 
• Training & Development opportunities, career growth 
• Tuition Reimbursement 
• Team Member Hotel Rates, other discounts, perks and more 

What We’re Looking For: 
A welcoming and service-oriented Health Club/Spa Attendant who thrives in creating serene and memorable guest experiences. You’ll be the heartbeat of our wellness spaces, ensuring every guest feels relaxed, cared for, and inspired to return. From maintaining pristine facilities to providing thoughtful touches, you’ll help shape the tranquil atmosphere that defines our spa and health club offerings. 

Who You Are: 

• Guest-Focused Professional: You anticipate needs and deliver exceptional service with warmth and attentiveness. 
• Detail-Oriented Caretaker: You take pride in maintaining a clean, organized, and peaceful environment. 
• Team-Oriented Collaborator: You work seamlessly with spa therapists, fitness professionals, and hotel staff to ensure smooth operations. 
• Proactive Problem Solver: You respond quickly and thoughtfully to guest requests and operational needs. 
• Energetic and Reliable: You bring positivity and consistency to every shift, ensuring guests feel welcome and supported. 

What You’ll Do: 
Guest Experience & Facility Support 

• Greet guests warmly and assist with check-in/check-out procedures for spa and fitness services. 
• Provide tours of the spa and health club facilities, explaining amenities and services. 
• Maintain cleanliness and organization of locker rooms, relaxation lounges, fitness areas, and treatment rooms. 
• Replenish towels, robes, water stations, and other guest amenities throughout the day. 
• Monitor and maintain spa and fitness equipment, reporting any issues promptly. 
• Ensure all areas meet brand standards for cleanliness, safety, and ambiance. 
• Support spa therapists and fitness instructors with room setup and guest flow. 
• Assist with inventory of supplies and linens, ensuring timely restocking. 
• Uphold confidentiality and professionalism in all guest interactions. 
• Promote spa services, retail products, and wellness offerings to guests. 
• Follow daily checklists and opening/closing procedures. 
• Comply with health and safety regulations and hotel policies. 
• Attend team meetings and training sessions as required. 
• Support special events, seasonal promotions, and wellness initiatives. 
• Maintain accurate records of guest usage and service requests. 
• May assist with light administrative tasks such as appointment scheduling or retail transactions. 

Other Responsibilities 

• Regular attendance in conformance with standards. 
• May be required to work varying schedules to reflect business needs. 
• Regularly lift up to 30 pounds, reach, bend, crouch, kneel, push, pull, and walk. 
• Stand for extended periods of time. 

Your Experience Includes: 

• Previous experience in hospitality, spa, fitness, or customer service preferred. 
• Strong interpersonal and communication skills. 
• Ability to multitask and remain calm in a fast-paced environment. 
• Basic computer skills and familiarity with scheduling or POS systems a plus. 
• CPR/AED certification preferred. 
• Passion for wellness and guest service. 

Who You’ll Supervise: 

• N/A